Objects

Account#

No description

type Account {
  activatedAt: DateTime
  expiresAt: DateTime
  id: ID!
  state: AccountState!
  subdomain: String!
}

Fields#

Name	Description
`activatedAt` (`DateTime`)	The date and time when the account was activated.
`expiresAt` (`DateTime`)	The date and time when the account expires.
`id` (`ID!`)	The current account state.
`subdomain` (`String!`)	The account subdomain.

AccountIntegration#

No description

type AccountIntegration implements Integration {
  createdAt: DateTime!
  id: ID!
  legacyId: String!
  provider: IntegrationProvider!
  settings: IntegrationSettings!
  uid: String
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The Groove legacy API ID.
`provider` (`IntegrationProvider!`)	The integration provider.
`settings` (`IntegrationSettings!`)	The global settings for all integrations of this provider type.
`uid` (`String`)	The integration UID.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Integration`	An object with timestamp fields for when it was created and last updated.

AccountPreferences#

No description

type AccountPreferences {
  twoFactorAuthenticationGloballyEnforced: Boolean!
}

Fields#

Name	Description
`twoFactorAuthenticationGloballyEnforced` (`Boolean!`)	True if two-factor authentication is globally enforced; false otherwise.

Address#

A full address.

type Address {
  city: String
  country: String
  postalCode: String
  state: String
  street: String
  street2: String
}

Fields#

Name	Description
`city` (`String`)	The name of the city, district, village, or town.
`country` (`String`)	The name of the country.
`postalCode` (`String`)	The ZIP Code or postal code.
`state` (`String`)	The region of the address.
`street` (`String`)	The first line of the address.
`street2` (`String`)	The second line of the address.

Agent#

An agent is a user on Groove that is part of an organization.

To find all active agents, along with the teams they belong to, ordered by name:

query Agents {
  agents {
    edges {
      node {
        account {
          id
          subdomain
        }
        avatarUrl
        createdAt
        email
        id
        name
        role
        state
        subdomain
        preferences {
          edges {
            node {
              key
              value
            }
          }
        }
        teams {
          edges {
            node {
              id
              name
            }
          }
          pageInfo {
            hasNextPage
          }
        }
        oauthCredentials {
          edges {
            node {
              uid
              provider
              accessToken
              refreshToken
              expiresAt
              createdAt
              updatedAt
            }
          }
        }
        username
        updatedAt
        twoFactorAuthCode {
          uri
          code
        }
      }
    }
  }
}

To query for invited agents:

query Agents {
  agents(filter: { state: INVITED }) {
    edges {
      node {
        id
        name
      }
    }
  }
}

To reverse order the search:

query Agents {
  agents(orderBy: { field: NAME, direction: DESC }) {
    edges {
      node {
        id
        name
      }
    }
  }
}

To fetch agents ordered by the most times you assigned them to a conversation:

query Agents {
  agents(orderBy: { field: ASSIGNMENT_COUNT, direction: DESC }) {
    nodes {
      id
      name
    }
  }
}

To fetch a single agent:

query Node {
  node(id: $agentId) {
    ... on Agent {
      id
      name
    }
  }
}

type Agent implements Node, Timestamped {
  account: Account!
  assignmentCount: Int!
  avatarUrl: Url!
  conversationCount: Int!
  createdAt: DateTime!
  defaultNotificationPreferences: [AgentNotificationPreference!]!
  email: String!
  firstName: String
  id: ID!
  lastName: String
  name: String!
  notificationPreferences(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): AgentNotificationPreferenceConnection
  oauthCredentials(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): OauthCredentialsConnection
  preferences(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): AgentPreferenceConnection!
  role: AgentRole!
  state: AgentState!
  status2fa: AgentTwoFactorAuthStatus!
  subdomain: String!
  teams(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: TeamFilter = "[object Object]"
    orderBy: TeamOrder = "[object Object]"
  ): TeamConnection
  twoFactorAuthCode: TwoFactorAuthCode
  updatedAt: DateTime!
  username: String
}

Fields#

Name Description

account (Account!) The account the agent belongs to.

assignmentCount (Int!) The total number of conversations that the agent is assigned to.

avatarUrl (Url!) A URL pointing to the agent's avatar.

conversationCount (Int!) The number of conversations that the agent is assigned.

createdAt (DateTime!) The date and time that the object was created.

defaultNotificationPreferences ([AgentNotificationPreference!]!) Default agent notification preferences.

email (String!) The agent's email address.

firstName (String) The agent's first name.

id (ID!) The agent's last name.

name (String!) The agent's full name.

notificationPreferences (AgentNotificationPreferenceConnection) List of agent notification preferences.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

oauthCredentials (OauthCredentialsConnection) Lists all oauth credentials linked to agent.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

preferences (AgentPreferenceConnection!) Lists all agent preferences.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

role (AgentRole!) The role of the agent.

state (AgentState!) The state of the agent.

status2fa (AgentTwoFactorAuthStatus!) The agent's 2FA status.

subdomain (String!) Lists all teams in the organization.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`TeamFilter`) The fields by which to filter the results.
`orderBy` (`TeamOrder`) The field and direction by which to order the results.

twoFactorAuthCode (TwoFactorAuthCode) Two factor auth code data.

updatedAt (DateTime!) The date and time that the object was last updated.

username (String) The agent's username.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

AgentChanged#

A conversation was reassigned to another agent.

type AgentChanged implements Timestamped {
  createdAt: DateTime!
  from: Agent
  id: ID!
  to: Agent
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`from` (`Agent`)	The agent that the conversation was previously assigned to.
`id` (`ID!`)	The agent that the conversation is newly assigned to.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

AgentConnection#

The connection type for Agent.

type AgentConnection {
  edges: [AgentEdge]
  nodes: [Agent]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[AgentEdge]`)	A list of edges.
`nodes` (`[Agent]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

AgentEdge#

An edge in a connection.

type AgentEdge {
  cursor: String!
  node: Agent
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Agent`)	The item at the end of the edge.

AgentNotificationPreference#

No description

type AgentNotificationPreference implements Node, Timestamped {
  agent: Agent!
  createdAt: DateTime!
  event: String
  id: ID!
  key: String!
  namespace: AgentNotificationPreferenceNotificationNamespaceType!
  scopeId: ID
  scopeType: String
  updatedAt: DateTime!
  value: [AgentNotificationPreferenceNotificationType!]!
}

Fields#

Name	Description
`agent` (`Agent!`)	The agent associated with the preference value.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`event` (`String`)	The event type, same as key if preference is not scoped.
`id` (`ID!`)	The preference key.
`namespace` (`AgentNotificationPreferenceNotificationNamespaceType!`)	The preference namespace.
`scopeId` (`ID`)	ID of the relation to which preference pertains to.
`scopeType` (`String`)	Type of the relation to which preference pertains to.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.
`value` (`[AgentNotificationPreferenceNotificationType!]!`)	The value associated with the preference.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

AgentNotificationPreferenceBulkDeletePayload#

Autogenerated return type of AgentNotificationPreferenceBulkDelete

type AgentNotificationPreferenceBulkDeletePayload {
  clientMutationId: String
  errors: [UserError!]!
  ids: [ID!]
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`ids` (`[ID!]`)	The IDs of the notification preferences that were deleted.

AgentNotificationPreferenceBulkUpsertPayload#

Autogenerated return type of AgentNotificationPreferenceBulkUpsert

type AgentNotificationPreferenceBulkUpsertPayload {
  clientMutationId: String
  errors: [UserError!]!
  notificationPreferences: [AgentNotificationPreference!]
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`notificationPreferences` (`[AgentNotificationPreference!]`)	Upserted preferences.

AgentNotificationPreferenceConnection#

The connection type for AgentNotificationPreference.

type AgentNotificationPreferenceConnection {
  edges: [AgentNotificationPreferenceEdge]
  nodes: [AgentNotificationPreference]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[AgentNotificationPreferenceEdge]`)	A list of edges.
`nodes` (`[AgentNotificationPreference]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

AgentNotificationPreferenceEdge#

An edge in a connection.

type AgentNotificationPreferenceEdge {
  cursor: String!
  node: AgentNotificationPreference
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`AgentNotificationPreference`)	The item at the end of the edge.

AgentPreference#

No description

type AgentPreference {
  agent: Agent!
  key: String!
  namespace: String
  value: Untyped!
}

Fields#

Name	Description
`agent` (`Agent!`)	The agent associated with the preference value.
`key` (`String!`)	The preference key.
`namespace` (`String`)	The preference namespace.
`value` (`Untyped!`)	The value associated with the preference.

AgentPreferenceConnection#

The connection type for AgentPreference.

type AgentPreferenceConnection {
  edges: [AgentPreferenceEdge]
  nodes: [AgentPreference]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[AgentPreferenceEdge]`)	A list of edges.
`nodes` (`[AgentPreference]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

AgentPreferenceDeletePayload#

Autogenerated return type of AgentPreferenceDelete

type AgentPreferenceDeletePayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

AgentPreferenceEdge#

An edge in a connection.

type AgentPreferenceEdge {
  cursor: String!
  node: AgentPreference
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`AgentPreference`)	The item at the end of the edge.

AgentPreferenceUpsertPayload#

Autogenerated return type of AgentPreferenceUpsert

type AgentPreferenceUpsertPayload {
  agentPreference: AgentPreference
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`agentPreference` (`AgentPreference`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

AgentResetLoginAttemptsPayload#

Autogenerated return type of AgentResetLoginAttempts

type AgentResetLoginAttemptsPayload {
  agent: Agent
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`agent` (`Agent`)	The agent that has just reset login attempts for.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

AgentResetPasswordPayload#

Autogenerated return type of AgentResetPassword

type AgentResetPasswordPayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

AgentSendAdminEmailNotificationPayload#

Autogenerated return type of AgentSendAdminEmailNotification

type AgentSendAdminEmailNotificationPayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

AiSuggestion#

No description

type AiSuggestion {
  conversationId: String!
  id: ID!
  type: String!
  value: JSON
}

Fields#

Name	Description
`conversationId` (`String!`)	The id of a ticket that suggestion belongs to.
`id` (`ID!`)	The type of the suggestion.
`value` (`JSON`)	The value of suggestion.

AiSuggestionConnection#

The connection type for AiSuggestion.

type AiSuggestionConnection {
  edges: [AiSuggestionEdge]
  nodes: [AiSuggestion]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[AiSuggestionEdge]`)	A list of edges.
`nodes` (`[AiSuggestion]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

AiSuggestionEdge#

An edge in a connection.

type AiSuggestionEdge {
  cursor: String!
  node: AiSuggestion
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`AiSuggestion`)	The item at the end of the edge.

Article#

An article from a Knowledge Base. Each article can be assigned to one category.

To fetch multiple Knowledge Bases with related articles:

query KbArticles {
  articles {
    totalCount
    totalPageCount
    edges {
      node {
        attachments {
          nodes {
            id
          }
        }
        body
        category {
          id
        }
        createdAt
        deletedAt
        description
        id
        ratings {
          nodes {
            id
          }
        }
        ratingsType
        relatedArticles {
          nodes {
            id
          }
        }
        tags
        updatedAt

        ... on Publishable {
          author {
            id
            email
          }
          description
          featured
          meta {
            description
            robots
          }
          openGraph {
            description
            imageUrl
            title
          }
          pageTitle
          position
          publishedAt
          slug
          state
          title
          updater {
            id
            email
          }
        }
      }
    }
  }
}

To fetch only the latest 5 articles:

query KbArticles {
  articles(
    first: 5
    filter: { knowledgeBase: "Support" }
    orderBy: { field: UPDATED_AT, direction: DESC }
  ) {
    totalCount
    totalPageCount
    edges {
      node {
        id
        title
      }
    }
  }
}

To search for articles:

query KbArticles {
  articles(filter: { knowledgeBase: "Support", keywords: "rad" }) {
    totalCount
    totalPageCount
    edges {
      node {
        id
        title
      }
    }
  }
}

type Article implements Node, Timestamped, Publishable {
  attachments(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): ArticleAttachmentConnection
  author: Agent
  body: String
  category: KbCategory
  createdAt: DateTime!
  deletedAt: DateTime
  description: String
  featured: Boolean!
  id: ID!
  knowledgeBase: KnowledgeBase!
  meta: Meta
  openGraph: OpenGraph
  pageTitle: String
  position: Int!
  publishedAt: DateTime
  ratings(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): ArticleRatingConnection
  ratingsType: ArticleRatingTypes
  relatedArticles(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): ArticleConnection
  slug: String
  state: PublishState!
  tags: [String!]
  title: String
  updatedAt: DateTime!
  updater: Agent
  url: String
}

Publishable

An object that can be published, for example Knowledge Base categories or articles.

For example:

    ... on Publishable {
      author {
        id
        email
      }
      description
      featured
      meta {
        description
        robots
      }
      openGraph {
        description
        imageUrl
        title
      }
      pageTitle
      position
      publishedAt
      slug
      state
      title
      updater {
        id
        email
      }
    }

Fields#

Name Description

attachments (ArticleAttachmentConnection) The list of attachments on the article.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

author (Agent) The author of the object.

body (String) The body of the article.

category (KbCategory) The category that the article is assigned to.

createdAt (DateTime!) The date and time that the object was created.

deletedAt (DateTime) The date and time that the article was deleted.

description (String) The article description.

featured (Boolean!) True if the object is set to be featured; false otherwise.

id (ID!) The Knowledge Base that the article belongs to to.

meta (Meta) The meta data of the object.

openGraph (OpenGraph) The Open Graph information of the object.

pageTitle (String) The HTML page title of the object.

position (Int!) The position that the article should appear in when listed.

publishedAt (DateTime) The date and time that the object was last published.

ratings (ArticleRatingConnection) The article ratings.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

ratingsType (ArticleRatingTypes) The type of the article ratings.

relatedArticles (ArticleConnection) The list of articles linked to this one.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

slug (String) The URL slug of the object.

state (PublishState!) The state of the object.

tags ([String!]) The list of tags on associated with the article.

title (String) The title of the object.

updatedAt (DateTime!) The date and time that the object was last updated.

updater (Agent) The agent that last updated the object.

url (String) The URL of the article.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.
`Publishable`	An object that can be published, for example Knowledge Base categories or articles. For example.

ArticleAttachment#

A file attached to a Knowledge Base article.

type ArticleAttachment implements Node, Timestamped {
  createdAt: DateTime!
  fileName: String!
  id: ID!
  mimeType: String!
  name: String
  size: Int!
  updatedAt: DateTime!
  url: Url
  uuid: String
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`fileName` (`String!`)	The name of the attachment.
`id` (`ID!`)	The attachment MIME type.
`name` (`String`)	The visible name of the attachment.
`size` (`Int!`)	The attachment size in bytes.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.
`url` (`Url`)	The location of the attachment.
`uuid` (`String`)	The universally unique ID.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ArticleAttachmentConnection#

The connection type for ArticleAttachment.

type ArticleAttachmentConnection {
  edges: [ArticleAttachmentEdge]
  nodes: [ArticleAttachment]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ArticleAttachmentEdge]`)	A list of edges.
`nodes` (`[ArticleAttachment]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ArticleAttachmentEdge#

An edge in a connection.

type ArticleAttachmentEdge {
  cursor: String!
  node: ArticleAttachment
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`ArticleAttachment`)	The item at the end of the edge.

ArticleConnection#

The connection type for Article.

type ArticleConnection {
  edges: [ArticleEdge]
  nodes: [Article]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[ArticleEdge]`)	A list of edges.
`nodes` (`[Article]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

ArticleEdge#

An edge in a connection.

type ArticleEdge {
  cursor: String!
  node: Article
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Article`)	The item at the end of the edge.

ArticleRating#

A rating given to an article by a visitor of the Knowledge Base.

type ArticleRating implements Node, Timestamped {
  count: Int!
  createdAt: DateTime!
  id: ID!
  updatedAt: DateTime!
  value: Int!
}

Fields#

Name	Description
`count` (`Int!`)	The total number of ratings for the article.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The date and time that the object was last updated.
`value` (`Int!`)	The overall rating of the article.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ArticleRatingConnection#

The connection type for ArticleRating.

type ArticleRatingConnection {
  edges: [ArticleRatingEdge]
  nodes: [ArticleRating]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ArticleRatingEdge]`)	A list of edges.
`nodes` (`[ArticleRating]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ArticleRatingEdge#

An edge in a connection.

type ArticleRatingEdge {
  cursor: String!
  node: ArticleRating
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`ArticleRating`)	The item at the end of the edge.

Assignment#

The agents and/or teams that are assigned to the conversation.

type Assignment {
  agent: Agent
  at: DateTime
  team: Team
}

Fields#

Name	Description
`agent` (`Agent`)	The agent that the conversation is assigned to.
`at` (`DateTime`)	The date and time that the conversation was last assigned.
`team` (`Team`)	The team that the conversation is assigned to.

AsyncRpcPayload#

Autogenerated return type of AsyncRpc

type AsyncRpcPayload {
  clientMutationId: String
  errors: [UserError!]!
  jobId: ID
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`jobId` (`ID`)	The ID of the enqueued job. Use this to poll for results.

Attachment#

A file attached to a message.

type Attachment implements Node, Timestamped {
  contentId: String
  createdAt: DateTime!
  creator: Agent
  deliverBy: DateTime
  downloadUrl: String
  fileName: String
  fileSize: String
  fileType: String
  id: ID!
  s3Key: String
  scanReport: AttachmentScanReport
  type: AttachmentType
  updatedAt: DateTime!
  url: String
}

Fields#

Name	Description
`contentId` (`String`)	The RFC2387 identifier of the attachment, if from an email.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`creator` (`Agent`)	The user that created the attachment.
`deliverBy` (`DateTime`)	The date and time that the message was sent. Used to allow for undoing send.
`downloadUrl` (`String`)	The public direct download URL of the attachment.
`fileName` (`String`)	The name of the attachment.
`fileSize` (`String`)	The attachment size in bytes.
`fileType` (`String`)	The attachment MIME type.
`id` (`ID!`)	The attachment s3 key.
`scanReport` (`AttachmentScanReport`)	The attachment type.
`type` (`AttachmentType`)	The attachment type.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.
`url` (`String`)	The public URL of the attachment.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

AttachmentConnection#

The connection type for Attachment.

type AttachmentConnection {
  edges: [AttachmentEdge]
  nodes: [Attachment]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[AttachmentEdge]`)	A list of edges.
`nodes` (`[Attachment]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

AttachmentEdge#

An edge in a connection.

type AttachmentEdge {
  cursor: String!
  node: Attachment
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Attachment`)	The item at the end of the edge.

AttachmentScanReport#

The attachment scan report

type AttachmentScanReport {
  matches: [String!]!
  status: AttachmentScanReportStatus!
}

BillingFeatureType#

The billing feature name value pair

type BillingFeatureType {
  key: String!
  name: String!
  value: BillingFeatureValueType!
}

Fields#

Name	Description
`key` (`String!`)	The feature key.
`name` (`String!`)	The feature name.
`value` (`BillingFeatureValueType!`)	The feature value.

BillingType#

No description

type BillingType {
  availableFeatures: [BillingFeatureType!]!
  cardSetupIntents: [CardSetupIntent!]!
  creditCards: [CreditCard!]!
  discount: Discount
  plans(state: [PlanState!] = [TRIAL, PAID]): [Plan!]!
  pricings(showAll: Boolean): [Pricing!]!
  usages: [BillingUsageType!]!
}

Fetch all available features of the current plan of current account:

query FeaturesQuery {
  billing {
    availableFeatures {
      key
      name
      value
    }
  }
}

Fetch all usage for the current account:

query FeaturesQuery {
  billing {
    usage {
      key
      value
    }
  }
}

Fields#

Name Description

availableFeatures ([BillingFeatureType!]!) Fetch all available features of the current plan of current account.

cardSetupIntents ([CardSetupIntent!]!) Fetch all pending setup intents for the current account.

creditCards ([CreditCard!]!) Fetch all credit cards for the current account.

discount (Discount) Fetch current active discount for this account.

plans ([Plan!]!) Fetch all plans for the current account.

Arguments
`state` (`[PlanState!]`) Limit returned plans to particular states.

pricings ([Pricing!]!) Lists available pricing.

Arguments
`showAll` (`Boolean`) Show all available pricing instead of just account relevant pricing.

usages ([BillingUsageType!]!) Fetch all usage for the current account.

BillingUsageType#

The billing usage name value pair

type BillingUsageType {
  key: String!
  value: BillingFeatureValueType!
}

Fields#

Name	Description
`key` (`String!`)	The usage name.
`value` (`BillingFeatureValueType!`)	The usage value.

Browser#

The web browser used by the contact.

type Browser {
  family: String
  version: String
}

Fields#

Name	Description
`family` (`String`)	The name of the browser.
`version` (`String`)	The version of the browser.

CancelDowngradePayload#

Autogenerated return type of CancelDowngrade

type CancelDowngradePayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

CannedReply#

A canned reply is a prewritten answer to commonly asked customer questions.

To fetch all canned replies:

query CannedReplies {
  cannedReplies {
    nodes {
      body
      category {
        id
      }
      createdAt
      creator {
        id
      }
      id
      name
      snippet
      subject
      updatedAt
      lastUsedAt
      countUsed
      attachments {
        id
      }
    }
  }
}

To fetch all canned replies with a given search string:

query CannedReplies {
  cannedReplies(filter: { keywords: "foo" }) {
    nodes {
      id
      name
    }
  }
}

To fetch all canned replies with a given search string in a particular category:

query CannedReplies {
  cannedReplies(filter: { keywords: "foo", category_ids: ["crc_123456"] }) {
    nodes {
      id
      name
    }
  }
}

type CannedReply implements Node, Timestamped, Utilizationabled {
  attachments(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): AttachmentConnection!
  automaticActions: [CannedReplyAutomaticAction!]!
  body: String
  category: CannedReplyCategory
  countUsed: Int!
  createdAt: DateTime!
  creator: Agent
  id: ID!
  interpolatedBody(
    contactId: ID!
    conversationId: ID = 0
    messageId: ID = 0
    channelId: ID = 0
  ): String
  lastUsedAt: DateTime
  mailboxIds: [String!]
  name: String
  snippet: String
  subject: String
  updatedAt: DateTime!
}

Fields#

Name Description

attachments (AttachmentConnection!) All attachments on this canned reply.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

automaticActions ([CannedReplyAutomaticAction!]!) All automatic actions set on this canned reply.

body (String) The content of the canned reply template.

category (CannedReplyCategory) The category of the canned reply.

countUsed (Int!) The number of times the object has been utilized.

createdAt (DateTime!) The date and time that the object was created.

creator (Agent) The agent that created the canned reply.

id (ID!) The content of the canned reply template with all variables interpolated.

Arguments
`contactId` (`ID!`) The ID of the contact to use for interpolation.
`conversationId` (`ID`) The ID of the conversation to use for interpolation.
`messageId` (`ID`) The ID of the message to use for interpolation.
`channelId` (`ID`) The ID of the channel to use for interpolation.

lastUsedAt (DateTime) The date and time that the object was last used.

mailboxIds ([String!]) Searches for a mailbox that match the id.

name (String) The name of the canned reply.

snippet (String) A short snippet from the canned reply body.

subject (String) The subject line of the canned reply.

updatedAt (DateTime!) The date and time that the object was last updated.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.
`Utilizationabled`	An object with utilization fields for when it was last used and how many times it has been used.

CannedReplyAutomaticAction#

No description

type CannedReplyAutomaticAction {
  type: String
  value: String
}

Fields#

Name	Description
`type` (`String`)	The type of the canned reply automatic action.
`value` (`String`)	The value of the canned reply automatic action.

CannedReplyCategory#

A canned reply category is a grouping for canned replies.

To fetch all canned reply categories in the account:

query CannedReplyCategories {
  cannedReplyCategories {
    nodes {
      createdAt
      id
      name
      updatedAt
    }
    pageInfo {
      hasNextPage
    }
  }
}

To fetch all canned reply categories with a given search string:

query CannedReplyCategories {
  cannedReplyCategories(filter: { keyword: "Billing" }) {
    nodes {
      createdAt
      id
      name
      updatedAt
    }
    pageInfo {
      hasNextPage
    }
  }
}

type CannedReplyCategory implements Node, Timestamped {
  cannedReplies(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: CannedReplyFilter = "[object Object]"
    orderBy: CannedReplyOrder = "[object Object]"
  ): CannedReplyConnection
  createdAt: DateTime!
  id: ID!
  locked: Boolean!
  name: String!
  updatedAt: DateTime!
}

Fields#

Name Description

cannedReplies (CannedReplyConnection) Lists all canned replies.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`CannedReplyFilter`) The fields by which to filter the results.
`orderBy` (`CannedReplyOrder`) The field and direction by which to order the results.

createdAt (DateTime!) The date and time that the object was created.

id (ID!) True if the category is protected; false otherwise.

name (String!) The name of the canned reply category.

updatedAt (DateTime!) The date and time that the object was last updated.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

CannedReplyCategoryConnection#

The connection type for CannedReplyCategory.

type CannedReplyCategoryConnection {
  edges: [CannedReplyCategoryEdge]
  nodes: [CannedReplyCategory]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CannedReplyCategoryEdge]`)	A list of edges.
`nodes` (`[CannedReplyCategory]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CannedReplyCategoryEdge#

An edge in a connection.

type CannedReplyCategoryEdge {
  cursor: String!
  node: CannedReplyCategory
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CannedReplyCategory`)	The item at the end of the edge.

CannedReplyConnection#

The connection type for CannedReply.

type CannedReplyConnection {
  edges: [CannedReplyEdge]
  nodes: [CannedReply]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[CannedReplyEdge]`)	A list of edges.
`nodes` (`[CannedReply]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

CannedReplyEdge#

An edge in a connection.

type CannedReplyEdge {
  cursor: String!
  node: CannedReply
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CannedReply`)	The item at the end of the edge.

CardSetupIntent#

Represents the intent of a customer to create/replace a payment method on there account

Fetch all setup intents for the current account:

query SetupIntentsQuery {
  billing {
    cardSetupIntents {
      id
      clientSecret
      usage
      status
      createdAt
    }
  }
}

type CardSetupIntent {
  clientSecret: String!
  createdAt: DateTime!
  id: ID!
  status: SetupIntentStatus!
  usage: SetupIntentUsage!
}

Fields#

Name	Description
`clientSecret` (`String!`)	The client secret of this SetupIntent. Used for client-side retrieval using a publishable key.
`createdAt` (`DateTime!`)	Time at which the object was created. Measured in seconds since the Unix epoch.
`id` (`ID!`)	The external id for this setup intent.
`status` (`SetupIntentStatus!`)	The duration applied for this coupon.
`usage` (`SetupIntentUsage!`)	The duration applied for this coupon.

CardSetupIntentCreatePayload#

Autogenerated return type of CardSetupIntentCreate

type CardSetupIntentCreatePayload {
  clientMutationId: String
  errors: [UserError!]!
  setupIntent: CardSetupIntent
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`setupIntent` (`CardSetupIntent`)	The created card setup intent.

CardSetupIntentSucceedPayload#

Autogenerated return type of CardSetupIntentSucceed

type CardSetupIntentSucceedPayload {
  clientMutationId: String
  errors: [UserError!]!
  setupIntent: CardSetupIntent
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`setupIntent` (`CardSetupIntent`)	The created card setup intent.

ChannelChanged#

A conversation was moved to another channel.

type ChannelChanged implements Timestamped {
  createdAt: DateTime!
  from: Channel
  id: ID!
  to: Channel
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`from` (`Channel`)	The channel that the conversation was moved from.
`id` (`ID!`)	The channel that the conversation was moved to.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ChannelConnection#

The connection type for Channel.

type ChannelConnection {
  edges: [ChannelEdge]
  nodes: [Channel]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[ChannelEdge]`)	A list of edges.
`nodes` (`[Channel]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

ChannelDeletePayload#

Autogenerated return type of ChannelDelete

type ChannelDeletePayload {
  clientMutationId: String
  deletedChannelId: ID!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedChannelId` (`ID!`)	ID of the deleted channel.
`errors` (`[UserError!]!`)	List of errors that occurred during the deletion.

ChannelEdge#

An edge in a connection.

type ChannelEdge {
  cursor: String!
  node: Channel
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Channel`)	The item at the end of the edge.

ChannelIntegration#

No description

type ChannelIntegration implements Integration {
  channel: Channel!
  createdAt: DateTime!
  id: ID!
  legacyId: String!
  provider: IntegrationProvider!
  settings: IntegrationSettings!
  uid: String
  updatedAt: DateTime!
}

Fields#

Name	Description
`channel` (`Channel!`)	The channel the integration is connected to.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The Groove legacy API ID.
`provider` (`IntegrationProvider!`)	The integration provider.
`settings` (`IntegrationSettings!`)	The global settings for all integrations of this provider type.
`uid` (`String`)	The integration UID.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Integration`	An object with timestamp fields for when it was created and last updated.

CheckAccessByMatrixIdsPayload#

Autogenerated return type of CheckAccessByMatrixIds

type CheckAccessByMatrixIdsPayload {
  clientMutationId: String
  errors: [UserError!]!
  rooms: [RoomAccess!]
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`rooms` (`[RoomAccess!]`)	A list of chat rooms with a flag indicating the ability of the current user to access each of them.

ClickCreatePayload#

Autogenerated return type of ClickCreate

type ClickCreatePayload {
  clickId: String
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clickId` (`String`)	The ID of the created click.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

CommentDeleted#

A comment was deleted.

type CommentDeleted {
  id: ID!
}

CommentEdited#

A comment was edited.

type CommentEdited {
  id: ID!
}

CommentReacted#

A reaction was left on a comment.

type CommentReacted {
  id: ID!
  isAdded: Boolean!
  reaction: String!
}

Fields#

Name	Description
`id` (`ID!`)	If reaction was added or removed.
`reaction` (`String!`)	The reaction emoji.

Company#

A company represents an organization containing one or more contacts.

type Company implements Node, Timestamped, CustomFieldValuesField {
  contacts(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): ContactConnection
  conversationCount: Int!
  createdAt: DateTime!
  createdBy: Agent!
  customFieldValues(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: CustomFieldValuesFilter = "[object Object]"
  ): CustomFieldValueConnection
  domain: String
  id: ID!
  logoUrl: String
  name: String
  updatedAt: DateTime!
  updatedBy: Agent!
}

Fields#

Name Description

contacts (ContactConnection) The contacts in the company.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

conversationCount (Int!) The total number of conversations that the company is involved in.

createdAt (DateTime!) The date and time that the object was created.

createdBy (Agent!) The agent that created the company.

customFieldValues (CustomFieldValueConnection) Lists all custom fields.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`CustomFieldValuesFilter`) Filter custom field values.

domain (String) The company's primary domain.

id (ID!) The URL of the company's logo.

name (String) The company name.

updatedAt (DateTime!) The date and time that the object was last updated.

updatedBy (Agent!) The agent that last updated the company.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.
`CustomFieldValuesField`	A list of custom fields filtered by input.

CompanyAddContactsPayload#

Autogenerated return type of CompanyAddContacts

type CompanyAddContactsPayload {
  clientMutationId: String
  company: Company!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`company` (`Company!`)	The updated company.
`errors` (`[UserError!]!`)	Errors related to user input.

CompanyConnection#

The connection type for Company.

type CompanyConnection {
  edges: [CompanyEdge]
  nodes: [Company]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[CompanyEdge]`)	A list of edges.
`nodes` (`[Company]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

CompanyCreatePayload#

Autogenerated return type of CompanyCreate

type CompanyCreatePayload {
  clientMutationId: String
  company: Company
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`company` (`Company`)	The company that was created.
`errors` (`[UserError!]!`)	Errors related to user input.

CompanyDeletePayload#

Autogenerated return type of CompanyDelete

type CompanyDeletePayload {
  clientMutationId: String
  deletedCompanyId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedCompanyId` (`ID`)	The ID of the deleted company.
`errors` (`[UserError!]!`)	Errors related to user input.

CompanyEdge#

An edge in a connection.

type CompanyEdge {
  cursor: String!
  node: Company
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Company`)	The item at the end of the edge.

CompanyMergePayload#

Autogenerated return type of CompanyMerge

type CompanyMergePayload {
  clientMutationId: String
  errors: [UserError!]!
  target: Company!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`target` (`Company!`)	The merged company.

CompanyRemoveContactsPayload#

Autogenerated return type of CompanyRemoveContacts

type CompanyRemoveContactsPayload {
  clientMutationId: String
  company: Company!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`company` (`Company!`)	Errors related to user input.

Condition#

A folder condition provides the logic for matching relevant conversations.

For example, to match conversations with the "suggestion" tag:

param: TAG
operator: CONTAINS
value: "suggestion"

To fetch all folders and their conditions:

query Folders {
  folders {
    edges {
      node {
        conditions {
          edges {
            node {
              id
              param
              operator
              value
            }
          }
          pageInfo {
            hasNextPage
          }
        }
        createdAt
        id
        matchType
        name
        updatedAt
      }
    }
  }
}

type Condition implements Node, Timestamped {
  createdAt: DateTime!
  id: ID!
  operator: ConditionOperator!
  param: ConditionParam!
  source: ConditionSourceUnion
  updatedAt: DateTime!
  value: String
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The logic operator to use, for example.
`param` (`ConditionParam!`)	The conversation field to use, for example.
`source` (`ConditionSourceUnion`)	The source for the condition. No value indicates the conversation as the source.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.
`value` (`String`)	The value to match against, for example.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConditionConnection#

The connection type for Condition.

type ConditionConnection {
  edges: [ConditionEdge]
  nodes: [Condition]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ConditionEdge]`)	A list of edges.
`nodes` (`[Condition]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ConditionEdge#

An edge in a connection.

type ConditionEdge {
  cursor: String!
  node: Condition
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Condition`)	The item at the end of the edge.

Contact#

that role is defined by their participation with a particular conversation. This means the same contact could be the customer on one conversation, and a collaborator on another.

type Contact implements Node, Timestamped, CustomFieldValuesField {
  avatarUrl: String
  companies(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): CompanyConnection
  contactType: ContactType!
  conversationCount: Int!
  createdAt: DateTime!
  createdBy: Agent
  customFieldValues(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: CustomFieldValuesFilter = "[object Object]"
  ): CustomFieldValueConnection
  email: EmailAddress
  firstName: String
  id: ID!
  lastName: String
  lastSeenAt: DateTime
  name: String
  role: ContactRole
  secondaryEmails: [EmailAddress!]
  updatedAt: DateTime!
  updatedBy: Agent!
}

Fields#

Name Description

avatarUrl (String) The URL of the contact's avatar.

companies (CompanyConnection) The companies that the contact belongs to.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

contactType (ContactType!) The type of the contact.

conversationCount (Int!) The total number of conversations that the contact is involved in.

createdAt (DateTime!) The date and time that the object was created.

createdBy (Agent) The agent that created the contact.

customFieldValues (CustomFieldValueConnection) Lists all custom fields.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`CustomFieldValuesFilter`) Filter custom field values.

email (EmailAddress) The contact's primary email address.

firstName (String) The contact's first name.

id (ID!) The contact's last name.

lastSeenAt (DateTime) The date and time that the contact was last seen.

name (String) The contact's full name.

role (ContactRole) The contact's secondary email addresses.

updatedAt (DateTime!) The date and time that the object was last updated.

updatedBy (Agent!) The agent that last updated the contact.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.
`CustomFieldValuesField`	A list of custom fields filtered by input.

ContactChange#

A conversation was reassigned to another contact.

type ContactChange implements Timestamped {
  createdAt: DateTime!
  from: Contact
  id: ID!
  to: Contact
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`from` (`Contact`)	The contact that the conversation was previously assigned to.
`id` (`ID!`)	The contact that the conversation is currently assigned to.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ContactConnection#

The connection type for Contact.

type ContactConnection {
  edges: [ContactEdge]
  nodes: [Contact]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[ContactEdge]`)	A list of edges.
`nodes` (`[Contact]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

ContactCreatePayload#

Autogenerated return type of ContactCreate

type ContactCreatePayload {
  clientMutationId: String
  contact: Contact
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`contact` (`Contact`)	The contact that was created.
`errors` (`[UserError!]!`)	Errors related to user input.

ContactDeletePayload#

Autogenerated return type of ContactDelete

type ContactDeletePayload {
  clientMutationId: String
  deletedContactId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedContactId` (`ID`)	The ID of the deleted contact.
`errors` (`[UserError!]!`)	Errors related to user input.

ContactEdge#

An edge in a connection.

type ContactEdge {
  cursor: String!
  node: Contact
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Contact`)	The item at the end of the edge.

ContactMergePayload#

Autogenerated return type of ContactMerge

type ContactMergePayload {
  clientMutationId: String
  errors: [UserError!]!
  target: Contact!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`target` (`Contact!`)	The merged contact.

ContactOpenedMessage#

A contact opened a message.

type ContactOpenedMessage implements Timestamped {
  createdAt: DateTime!
  id: ID!
  message: Message!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The message that the contact opened.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ContactResyncPayload#

Autogenerated return type of ContactResync

type ContactResyncPayload {
  clientMutationId: String
  contact: Contact!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`contact` (`Contact!`)	The updated contact.
`errors` (`[UserError!]!`)	Errors related to user input.

ContactUpdatePayload#

Autogenerated return type of ContactUpdate

type ContactUpdatePayload {
  clientMutationId: String
  contact: Contact!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`contact` (`Contact!`)	The updated contact.
`errors` (`[UserError!]!`)	Errors related to user input.

conversationAddNotePayload#

Autogenerated return type of conversationAddNote

type conversationAddNotePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  deletedDraftId: String
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Note
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`deletedDraftId` (`String`)	The UUID of the deleted draft.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Note`)	The created note.

ConversationAssignPayload#

Autogenerated return type of ConversationAssign

type ConversationAssignPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationAttachment#

A file attached to a message.

type ConversationAttachment implements Node, Timestamped {
  changesetId: String!
  commentId: String!
  contentId: String
  createdAt: DateTime!
  creator: Agent
  deliverBy: DateTime
  downloadUrl: String
  fileName: String
  fileSize: String
  fileType: String
  id: ID!
  s3Key: String
  scanReport: AttachmentScanReport
  ticketId: String!
  type: AttachmentType
  updatedAt: DateTime!
  url: String
}

Fields#

Name	Description
`changesetId` (`String!`)	The id of a comment's changeset that attachment belongs to.
`commentId` (`String!`)	The id of a comment that attachment belongs to.
`contentId` (`String`)	The RFC2387 identifier of the attachment, if from an email.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`creator` (`Agent`)	The user that created the attachment.
`deliverBy` (`DateTime`)	The date and time that the message was sent. Used to allow for undoing send.
`downloadUrl` (`String`)	The public direct download URL of the attachment.
`fileName` (`String`)	The name of the attachment.
`fileSize` (`String`)	The attachment size in bytes.
`fileType` (`String`)	The attachment MIME type.
`id` (`ID!`)	The attachment s3 key.
`scanReport` (`AttachmentScanReport`)	The attachment type.
`ticketId` (`String!`)	The id of a ticket that attachment belongs to.
`type` (`AttachmentType`)	The attachment type.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.
`url` (`String`)	The public URL of the attachment.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationAttachmentConnection#

The connection type for ConversationAttachment.

type ConversationAttachmentConnection {
  edges: [ConversationAttachmentEdge]
  nodes: [ConversationAttachment]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ConversationAttachmentEdge]`)	A list of edges.
`nodes` (`[ConversationAttachment]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ConversationAttachmentEdge#

An edge in a connection.

type ConversationAttachmentEdge {
  cursor: String!
  node: ConversationAttachment
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`ConversationAttachment`)	The item at the end of the edge.

ConversationBulkDeletePayload#

Autogenerated return type of ConversationBulkDelete

type ConversationBulkDeletePayload {
  clientMutationId: String
  errors: [UserError!]!
  jid: String!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`jid` (`String!`)	The ID of the batch job that will delete the conversations.

ConversationChangeChannelPayload#

Autogenerated return type of ConversationChangeChannel

type ConversationChangeChannelPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationChangeContactPayload#

Autogenerated return type of ConversationChangeContact

type ConversationChangeContactPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The conversation that was updated.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationClosePayload#

Autogenerated return type of ConversationClose

type ConversationClosePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationConnection#

The connection type for Conversation.

type ConversationConnection {
  edges: [ConversationEdge]
  nodes: [Conversation]
  pageInfo: PageInfo!
  totalCount: Int!
  totalPageCount: Int!
}

Fields#

Name	Description
`edges` (`[ConversationEdge]`)	A list of edges.
`nodes` (`[Conversation]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.
`totalCount` (`Int!`)	The total number of objects returned from the query.
`totalPageCount` (`Int!`)	The total number of pages based on total page count and page size.

ConversationCounts#

The statistics about the messages and interactions in the conversation.

type ConversationCounts {
  attachments: Int!
  interactions: Int!
  messages: Int!
  notes: Int!
  stateChanges: Int!
}

Fields#

Name	Description
`attachments` (`Int!`)	The number of files attached to all messages in the conversation.
`interactions` (`Int!`)	The total number of messages, notes, and state changes in the conversation.
`messages` (`Int!`)	The total number of messages in the conversation.
`notes` (`Int!`)	The total number of notes in the conversation.
`stateChanges` (`Int!`)	The total number of state changes in the conversation.

ConversationCreateEmailPayload#

Autogenerated return type of ConversationCreateEmail

type ConversationCreateEmailPayload {
  changesetId: String
  clientMutationId: String
  conversation: EmailConversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`EmailConversation`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	The group of events for changes made.

conversationDeleteNotePayload#

Autogenerated return type of conversationDeleteNote

type conversationDeleteNotePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  deletedMessageId: ID!
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`deletedMessageId` (`ID!`)	The IDs of the deleted message.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationDeletePayload#

Autogenerated return type of ConversationDelete

type ConversationDeletePayload {
  clientMutationId: String
  deletedConversationIds: [ID!]!
  diffs: [Diff!]!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedConversationIds` (`[ID!]!`)	The IDs of the deleted conversations.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

ConversationDeleted#

A conversation was moved to trash.

type ConversationDeleted implements Timestamped {
  createdAt: DateTime!
  id: ID!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationEdge#

An edge in a connection.

type ConversationEdge {
  cursor: String!
  node: Conversation
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Conversation`)	The item at the end of the edge.

conversationEditNotePayload#

Autogenerated return type of conversationEditNote

type conversationEditNotePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Note
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Note`)	The created note.

ConversationFollowPayload#

Autogenerated return type of ConversationFollow

type ConversationFollowPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationForwardPayload#

Autogenerated return type of ConversationForward

type ConversationForwardPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  deletedDraftId: String
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Message
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The forwarded conversation.
`deletedDraftId` (`String`)	The UUID of the deleted draft.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Message`)	The created message.

ConversationForwardV2Payload#

Autogenerated return type of ConversationForwardV2

type ConversationForwardV2Payload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  deletedDraftId: String
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Message
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The forwarded conversation.
`deletedDraftId` (`String`)	The UUID of the deleted draft.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Message`)	The created message.

conversationLinkResourcePayload#

Autogenerated return type of conversationLinkResource

type conversationLinkResourcePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The conversation the resource is linked to.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationLogPayload#

Autogenerated return type of ConversationLog

type ConversationLogPayload {
  changesetId: String
  clientMutationId: String
  conversation: EmailConversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`EmailConversation`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	The group of events for changes made.

ConversationMergePayload#

Autogenerated return type of ConversationMerge

type ConversationMergePayload {
  changesetId: String
  clientMutationId: String
  errors: [UserError!]!
  source: Conversation!
  sourceDiffs: [Diff!]!
  target: Conversation!
  targetDiffs: [Diff!]!
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`source` (`Conversation!`)	The deleted source conversation.
`sourceDiffs` (`[Diff!]!`)	The movement in search and folder counts from the source conversation change.
`target` (`Conversation!`)	The updated target conversation.
`targetDiffs` (`[Diff!]!`)	The movement in search and folder counts from the target conversation change.

ConversationMerged#

A conversation was merged into another conversation.

type ConversationMerged implements Timestamped {
  createdAt: DateTime!
  id: ID!
  sourceChannelId: ID
  sourceContactId: ID
  sourceCreatedAt: DateTime
  sourceNumber: Int!
  target: Conversation!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The ID of the channel that the source conversation was in.
`sourceContactId` (`ID`)	The ID of the contact of the source conversation.
`sourceCreatedAt` (`DateTime`)	The date and time that the source conversation was created.
`sourceNumber` (`Int!`)	The number of the source conversation.
`target` (`Conversation!`)	The conversation that the source conversation was merged into.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationMoveMessagePayload#

Autogenerated return type of ConversationMoveMessage

type ConversationMoveMessagePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation!
  errors: [UserError!]!
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation!`)	The new conversation.
`errors` (`[UserError!]!`)	Errors related to user input.

ConversationOpenPayload#

Autogenerated return type of ConversationOpen

type ConversationOpenPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationPreferences#

No description

type ConversationPreferences {
  defaultReplyState: ConversationReplyState!
  groupFolders: Boolean!
  scopedContactsSearch: Boolean!
  showAllInboxes: Boolean!
}

Fields#

Name	Description
`defaultReplyState` (`ConversationReplyState!`)	The default state to set conversations to after replying.
`groupFolders` (`Boolean!`)	Whether or not to group folders by mailbox.
`scopedContactsSearch` (`Boolean!`)	Whether or not to scope contact search to the current mailbox.
`showAllInboxes` (`Boolean!`)	True if the combined inbox for all mailboxes should show in the UI; false otherwise.

ConversationReplyPayload#

Autogenerated return type of ConversationReply

type ConversationReplyPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  deletedDraftId: String
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Message
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The replied to conversation.
`deletedDraftId` (`String`)	The UUID of the deleted draft.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Message`)	The created message.

conversationRestorePayload#

Autogenerated return type of conversationRestore

type conversationRestorePayload {
  clientMutationId: String
  conversations(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): ConversationConnection
  diffs: [Diff!]!
  errors: [UserError!]!
}

Fields#

Name Description

clientMutationId (String) A unique identifier for the client performing the mutation.

conversations (ConversationConnection) The restored conversations.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

diffs ([Diff!]!) The movement in search/folder counts due to this mutation.

errors ([UserError!]!) Errors related to user input.

ConversationRestored#

A conversation was restored from trash.

type ConversationRestored implements Timestamped {
  createdAt: DateTime!
  id: ID!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationSnoozePayload#

Autogenerated return type of ConversationSnooze

type ConversationSnoozePayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationSpamPayload#

Autogenerated return type of ConversationSpam

type ConversationSpamPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationStarPayload#

Autogenerated return type of ConversationStar

type ConversationStarPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationStarred#

The conversation was starred.

type ConversationStarred implements Timestamped {
  createdAt: DateTime!
  id: ID!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationSubjectPayload#

Autogenerated return type of ConversationSubject

type ConversationSubjectPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationTagPayload#

Autogenerated return type of ConversationTag

type ConversationTagPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

conversationToggleNoteReactionPayload#

Autogenerated return type of conversationToggleNoteReaction

type conversationToggleNoteReactionPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
  message: Note
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.
`message` (`Note`)	The created note.

ConversationTrashPayload#

Autogenerated return type of ConversationTrash

type ConversationTrashPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The trashed conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationUnassignPayload#

Autogenerated return type of ConversationUnassign

type ConversationUnassignPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

conversationUndoSendPayload#

Autogenerated return type of conversationUndoSend

type conversationUndoSendPayload {
  changesetId: String
  clientMutationId: String
  diffs: [Diff!]!
  errors: [UserError!]!
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

ConversationUnfollowPayload#

Autogenerated return type of ConversationUnfollow

type ConversationUnfollowPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationUnreadPayload#

Autogenerated return type of ConversationUnread

type ConversationUnreadPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationUnstarPayload#

Autogenerated return type of ConversationUnstar

type ConversationUnstarPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

ConversationUnstarred#

The conversation was unstarred.

type ConversationUnstarred implements Timestamped {
  createdAt: DateTime!
  id: ID!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`id` (`ID!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

ConversationUntagPayload#

Autogenerated return type of ConversationUntag

type ConversationUntagPayload {
  changesetId: String
  clientMutationId: String
  conversation: Conversation
  diffs: [Diff!]!
  errors: [UserError!]!
  eventGroup: EventGroupType
}

Fields#

Name	Description
`changesetId` (`String`)	The changeset ID for the update.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`conversation` (`Conversation`)	The updated conversation.
`diffs` (`[Diff!]!`)	The movement in search/folder counts due to this mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`eventGroup` (`EventGroupType`)	The group of events for changes made.

Coupon#

Represents a coupon that can be accociated with a discount

type Coupon {
  amountOff: Int
  createdAt: DateTime!
  duration: CouponDuration!
  durationInMonths: Int
  id: ID!
  maxRedemptions: Int
  name: String
  percentOff: Int
  timesRedeemed: Int!
  valid: Boolean!
}

Fields#

Name	Description
`amountOff` (`Int`)	A positive integer representing the amount to subtract from an invoice total (required if percent_off is not passed.
`createdAt` (`DateTime!`)	Time at which the object was created. Measured in seconds since the Unix epoch.
`duration` (`CouponDuration!`)	The duration applied for this coupon.
`durationInMonths` (`Int`)	If duration is repeating, the number of months the coupon applies. Null if coupon duration is forever or once.
`id` (`ID!`)	The external id for this coupon.
`maxRedemptions` (`Int`)	Maximum number of times this coupon can be redeemed, in total, across all customers, before it is no longer valid.
`name` (`String`)	Name of the coupon displayed to customers on for instance invoices or receipts.
`percentOff` (`Int`)	A positive float larger than 0, and smaller or equal to 100, that represents the discount the coupon will apply (required if amount_off is not passed.
`timesRedeemed` (`Int!`)	Number of times this coupon has been applied to a customer.
`valid` (`Boolean!`)	Taking account of the above properties, whether this coupon can still be applied to a customer.

Credentials#

No description

type Credentials {
  createdAt: DateTime!
  expiresAt: DateTime
  expiresIn: Int
  token: String!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time when the access token was created.
`expiresAt` (`DateTime`)	The date and time when the access token expires.
`expiresIn` (`Int`)	The number of seconds until the access token expires.
`token` (`String!`)	The access token.

CreditCard#

Represents all the credit cards currently added to the groove account

Fetch all credit cards for the current account:

query CreditCardsQuery {
  billing {
    creditCards {
      id
      name
      brand
      country
      cvcCheck
      expiryMonth
      expiryYear
      funding
      last4
    }
  }
}

type CreditCard {
  brand: String!
  country: String
  cvcCheck: String
  expiryMonth: Int!
  expiryYear: Int!
  funding: CreditCardFunding!
  id: ID!
  last4: String!
  name: String
}

Fields#

Name	Description
`brand` (`String!`)	Card brand. Can be American Express, Diners Club, Discover, Eftpos Australia, JCB, MasterCard, UnionPay, Visa, or Unknown.
`country` (`String`)	Two-letter ISO code representing the country of the card.
`cvcCheck` (`String`)	if a CVC was provided, results of the check: pass, fail, unavailable, or unchecked. A result of unchecked indicates that CVC was provided but hasn.
`expiryMonth` (`Int!`)	Two-digit number representing the card.
`expiryYear` (`Int!`)	Four-digit number representing the card.
`funding` (`CreditCardFunding!`)	The state of this plan in the 3rd party system.
`id` (`ID!`)	The last four digits of the card.
`name` (`String`)	Card brand. Can be American Express, Diners Club, Discover, Eftpos Australia, JCB, MasterCard, UnionPay, Visa, or Unknown.

CustomDomain#

A custom domain lets you customize the URL of your Knowledge Base.

It contains expiry and Let's Encrypt certificate details.

type CustomDomain {
  domain: String
  expiresAt: String
  letsencrypt: Boolean!
  status: String
  valid: Boolean
}

Fields#

Name	Description
`domain` (`String`)	The custom domain of the Knowledge Base.
`expiresAt` (`String`)	The expiration date of the Let's Encrypt certificate.
`letsencrypt` (`Boolean!`)	True if the custom domain uses a Let's Encrypt certificate; false otherwise.
`status` (`String`)	The status of the Let's Encrypt certificate.
`valid` (`Boolean`)	True if the custom domain of the Knowledge Base is valid; false otherwise.

CustomField#

Custom fields provide agents with the ability to define extra data on a contact or company, along with the means of specifying how that information is entered and displayed.

type CustomField implements Node, Timestamped {
  allowedOperators: [SupportedOperatorType!]
  category: CustomFieldCategory!
  createdAt: DateTime!
  createdBy: Agent!
  deletable: Boolean!
  description: String
  handleType: CustomFieldHandleType
  hidden: Boolean!
  icon: CustomFieldIcon!
  id: ID!
  isArray: Boolean!
  key: String!
  name: String
  options(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): CustomFieldOptionConnection
  placeholder: String
  position: Int
  required: Boolean!
  type: CustomFieldType!
  updatedAt: DateTime!
  updatedBy: Agent!
}

Fields#

Name Description

allowedOperators ([SupportedOperatorType!]) The conditional operators that this custom field supports.

category (CustomFieldCategory!) The category the custom field belongs to.

createdAt (DateTime!) The date and time that the object was created.

createdBy (Agent!) The agent that created the custom field.

deletable (Boolean!) True if the custom field can be deleted; false otherwise.

description (String) A description of the custom field.

handleType (CustomFieldHandleType) The unique identifier type linked to this field.

hidden (Boolean!) True if the custom field needs to be hidden in the UI; false otherwise.

icon (CustomFieldIcon!) The icon for the custom field.

id (ID!) True if the custom field allows arrays of values; false otherwise.

key (String!) An immutable identifier for the custom field.

name (String) The name of the custom field.

options (CustomFieldOptionConnection) The available options for the custom field if the type is.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

placeholder (String) The text to show in the input field when it is empty.

position (Int) The position of the custom field within the category. The first item starts at 1. Leave blank to append the custom field to the end of the list.

required (Boolean!) True if the custom field needs to be filled in the UI; false otherwise.

type (CustomFieldType!) The data type of the custom field.

updatedAt (DateTime!) The date and time that the object was last updated.

updatedBy (Agent!) The agent that last updated the custom field.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

CustomFieldCategory#

A grouping of contact or company fields.

type CustomFieldCategory implements Node, Timestamped {
  createdAt: DateTime!
  customFields(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): CustomFieldConnection!
  deletable: Boolean!
  id: ID!
  key: String!
  name: String!
  type: CustomFieldCategoryType!
  updatedAt: DateTime!
}

Fields#

Name Description

createdAt (DateTime!) The date and time that the object was created.

customFields (CustomFieldConnection!) The custom fields belonging to the custom field category.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

deletable (Boolean!) True if the custom field category can be deleted; false otherwise.

id (ID!) An immutable identifier for the custom field category.

name (String!) The name of the custom field category.

type (CustomFieldCategoryType!) The type of the custom field category.

updatedAt (DateTime!) The date and time that the object was last updated.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Timestamped`	An object with timestamp fields for when it was created and last updated.

CustomFieldCategoryConnection#

The connection type for CustomFieldCategory.

type CustomFieldCategoryConnection {
  edges: [CustomFieldCategoryEdge]
  nodes: [CustomFieldCategory]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CustomFieldCategoryEdge]`)	A list of edges.
`nodes` (`[CustomFieldCategory]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CustomFieldCategoryCreatePayload#

Autogenerated return type of CustomFieldCategoryCreate

type CustomFieldCategoryCreatePayload {
  category: CustomFieldCategory
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`category` (`CustomFieldCategory`)	The created custom field category.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldCategoryDeletePayload#

Autogenerated return type of CustomFieldCategoryDelete

type CustomFieldCategoryDeletePayload {
  clientMutationId: String
  deletedCategoryId: ID
  errors: [UserError!]!
  newCategory: CustomFieldCategory
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedCategoryId` (`ID`)	The ID of the deleted custom field category.
`errors` (`[UserError!]!`)	Errors related to user input.
`newCategory` (`CustomFieldCategory`)	The category that the custom fields were moved to.

CustomFieldCategoryEdge#

An edge in a connection.

type CustomFieldCategoryEdge {
  cursor: String!
  node: CustomFieldCategory
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CustomFieldCategory`)	The item at the end of the edge.

CustomFieldCategoryUpdatePayload#

Autogenerated return type of CustomFieldCategoryUpdate

type CustomFieldCategoryUpdatePayload {
  category: CustomFieldCategory
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`category` (`CustomFieldCategory`)	The updated custom field category.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldConnection#

The connection type for CustomField.

type CustomFieldConnection {
  edges: [CustomFieldEdge]
  nodes: [CustomField]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CustomFieldEdge]`)	A list of edges.
`nodes` (`[CustomField]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CustomFieldCreatePayload#

Autogenerated return type of CustomFieldCreate

type CustomFieldCreatePayload {
  clientMutationId: String
  customField: CustomField
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`customField` (`CustomField`)	The created custom field.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldDeletePayload#

Autogenerated return type of CustomFieldDelete

type CustomFieldDeletePayload {
  clientMutationId: String
  deletedCustomFieldId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedCustomFieldId` (`ID`)	The ID of the deleted custom field.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldEdge#

An edge in a connection.

type CustomFieldEdge {
  cursor: String!
  node: CustomField
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CustomField`)	The item at the end of the edge.

CustomFieldOption#

An option for a custom field of type DROPDOWN.

type CustomFieldOption {
  customField: CustomField!
  label: String!
  value: String!
}

Fields#

Name	Description
`customField` (`CustomField!`)	The custom field associated with the list.
`label` (`String!`)	The label of the dropdown option.
`value` (`String!`)	The value of the dropdown option.

CustomFieldOptionConnection#

The connection type for CustomFieldOption.

type CustomFieldOptionConnection {
  edges: [CustomFieldOptionEdge]
  nodes: [CustomFieldOption]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CustomFieldOptionEdge]`)	A list of edges.
`nodes` (`[CustomFieldOption]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CustomFieldOptionDeletePayload#

Autogenerated return type of CustomFieldOptionDelete

type CustomFieldOptionDeletePayload {
  clientMutationId: String
  deletedCustomFieldOptionId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedCustomFieldOptionId` (`ID`)	The ID of the deleted custom field option.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldOptionEdge#

An edge in a connection.

type CustomFieldOptionEdge {
  cursor: String!
  node: CustomFieldOption
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CustomFieldOption`)	The item at the end of the edge.

CustomFieldRemovePayload#

Autogenerated return type of CustomFieldRemove

type CustomFieldRemovePayload {
  clientMutationId: String
  errors: [UserError!]!
  item: CustomFieldSubjectType!
  removedItemId: ID!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`item` (`CustomFieldSubjectType!`)	The updated contact or company.
`removedItemId` (`ID!`)	The ID of the removed custom field.

customFieldRestorePayload#

Autogenerated return type of customFieldRestore

type customFieldRestorePayload {
  clientMutationId: String
  customField: CustomField!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`customField` (`CustomField!`)	The custom field that was restored.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldUpdatePayload#

Autogenerated return type of CustomFieldUpdate

type CustomFieldUpdatePayload {
  clientMutationId: String
  customField: CustomField!
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`customField` (`CustomField!`)	The updated custom field.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldValue#

The value of a contact or company custom field.

type CustomFieldValue {
  customField: CustomField!
  id: ID!
  value: ValueTypeUnion!
}

Fields#

Name	Description
`customField` (`CustomField!`)	The custom field.
`id` (`ID!`)	The value assigned to the custom field.

CustomFieldValueConnection#

The connection type for CustomFieldValue.

type CustomFieldValueConnection {
  edges: [CustomFieldValueEdge]
  nodes: [CustomFieldValue]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CustomFieldValueEdge]`)	A list of edges.
`nodes` (`[CustomFieldValue]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CustomFieldValueEdge#

An edge in a connection.

type CustomFieldValueEdge {
  cursor: String!
  node: CustomFieldValue
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CustomFieldValue`)	The item at the end of the edge.

CustomFieldValuesBulkUpdatePayload#

Autogenerated return type of CustomFieldValuesBulkUpdate

type CustomFieldValuesBulkUpdatePayload {
  clientMutationId: String
  errors: [UserError!]!
  jid: String
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomFieldValuesUpdatePayload#

Autogenerated return type of CustomFieldValuesUpdate

type CustomFieldValuesUpdatePayload {
  clientMutationId: String
  errors: [UserError!]!
  subject: CustomFieldSubjectType!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`subject` (`CustomFieldSubjectType!`)	The contact, company or conversation the custom field values where set on.

CustomerRatingSetting#

No description

type CustomerRatingSetting {
  account: Account!
  id: ID!
  locale: String!
  mailboxIds: [String!]
  name: String!
  translations: [CustomerRatingSettingTranslation!]
}

Fields#

Name	Description
`account` (`Account!`)	The account the setting belongs to.
`id` (`ID!`)	The rating translations locale.
`mailboxIds` (`[String!]`)	Mailbox ids that the rating is scoped to.
`name` (`String!`)	The rating name.
`translations` (`[CustomerRatingSettingTranslation!]`)	The rating translations.

CustomerRatingSettingConnection#

The connection type for CustomerRatingSetting.

type CustomerRatingSettingConnection {
  edges: [CustomerRatingSettingEdge]
  nodes: [CustomerRatingSetting]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[CustomerRatingSettingEdge]`)	A list of edges.
`nodes` (`[CustomerRatingSetting]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

CustomerRatingSettingDeletePayload#

Autogenerated return type of CustomerRatingSettingDelete

type CustomerRatingSettingDeletePayload {
  clientMutationId: String
  deletedCustomerRatingSettingId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedCustomerRatingSettingId` (`ID`)	The ID of the customer rating setting that was deleted.
`errors` (`[UserError!]!`)	Errors related to user input.

CustomerRatingSettingEdge#

An edge in a connection.

type CustomerRatingSettingEdge {
  cursor: String!
  node: CustomerRatingSetting
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`CustomerRatingSetting`)	The item at the end of the edge.

CustomerRatingSettingTranslation#

No description

type CustomerRatingSettingTranslation {
  id: ID!
  locale: String!
  value: String!
}

Fields#

Name	Description
`id` (`ID!`)	The translation locale.
`value` (`String!`)	The translation value.

CustomerRatingSettingUpsertPayload#

Autogenerated return type of CustomerRatingSettingUpsert

type CustomerRatingSettingUpsertPayload {
  clientMutationId: String
  customerRatingSetting: CustomerRatingSetting
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`customerRatingSetting` (`CustomerRatingSetting`)	The customer rating setting that was created or updated.
`errors` (`[UserError!]!`)	Errors related to user input.

DeleteRoomPayload#

Autogenerated return type of DeleteRoom

type DeleteRoomPayload {
  clientMutationId: String
  deletedConversationId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedConversationId` (`ID`)	The ID of the deleted conversation.
`errors` (`[UserError!]!`)	Errors related to user input.

DemoEmailChannel#

A channel for email conversations.

To fetch your active mailboxes, you can issue this query:

query Channels {
  channels {
    nodes {
      ... on DemoEmailChannel {
        color
        createdAt
        forwardEmailAddress
        fromName
        id
        name
        signature
        updatedAt
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

To fetch inactive mailboxes:

query Channels {
  channels(filter: { state: UNCONFIRMED }) {
    nodes {
      ... on DemoEmailChannel {
        id
        name
      }
    }
  }
}

To fetch accessible folders (paginated) for each of your mailboxes:

query Channels {
  channels {
    nodes {
      ... on DemoEmailChannel {
        id
        name
        folders {
          nodes {
            id
            name
          }
          pageInfo {
            hasNextPage
          }
        }
      }
    }
  }
}

To fetch conversations in this mailbox, use the QueryRoot conversations field with a filter argument e.g.:

query Conversations {
  conversations(filter: { channel_id: "ch_12345678" }) {
    nodes {
      ... on Conversation {
        id
        number
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

type DemoEmailChannel implements Node, Channel, EmailInterface {
  aiDraftsChannels: [EmailChannel!]
  aiDraftsKnowledgeBases: [KnowledgeBase!]
  aiQualityRating: String
  autoBccAddress: String
  color: String!
  conversationCount(state: [ConversationState!] = []): Int!
  createdAt: DateTime!
  customFields(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): CustomFieldConnection!
  email: String
  emailTemplates: [EmailTemplate!]!
  errors: [ChannelErrorTypeUnion!]!
  folders(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: FolderFilter = "[object Object]"
    orderBy: FolderOrder = "[object Object]"
  ): FolderConnection
  forwardEmailAddress: String!
  fromName: String!
  id: ID!
  incomingEmailServer: IncomingServerTypeUnion
  name: String!
  outgoingEmailServer: OutgoingServerTypeUnion
  permittedAgents(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    agentIds: [ID!] = []
  ): AgentConnection!
  pinnedSearches(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: PinnedSearchFilter
    orderBy: PinnedSearchOrder = "[object Object]"
  ): PinnedSearchConnection
  position: Int!
  provider: String!
  restriction: Restriction!
  senderName: String
  signature: String
  state: ChannelState!
  tags(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: TagFilter
    orderBy: TagOrder
  ): TagConnection
  threadingType: ThreadingType!
  type: ChannelType!
  updatedAt: DateTime!
  useAgentName: Boolean
}

Channel

A channel is a source of incoming conversations. It dictates how messages in those conversations are sent and received.

For example, an EmailChannel is a channel where messages are sent as email. To fetch all of them:

query Channels {
  channels {
    nodes {
      ... on Channel {
        __typename
        id
        name
        conversationCount
      }
    }
  }
}

By default channels are sorted by their user-defined row-order, called their position. To sort by name instead:

query Channels {
  channels(orderBy: { field: NAME, direction: ASC }) {
    nodes {
      ... on EmailChannel {
        id
      }
    }
  }
}

To find which agents have permission to view this channel:

query Channels {
  channels {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Only find channels where the user is granted access to view it:

query Channels {
  channels(filter: { scope: CURRENT_USER }) {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Find all channels the user is allowed to view. Admin users can always view all channels:

query Channels {
  channels(filter: { scope: ALL }) {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Fields#

Name Description

aiDraftsChannels ([EmailChannel!]) List of mailbox IDs used for generating AI drafts.

aiDraftsKnowledgeBases ([KnowledgeBase!]) List of knowledge base IDs used for generating AI drafts.

aiQualityRating (String) AI quality rating for the mailbox.

autoBccAddress (String) Auto BCC email address.

color (String!) The color of the mailbox.

conversationCount (Int!) The count of conversations in the channel.

Arguments
`state` (`[ConversationState!]`) Filter by state.

createdAt (DateTime!) The date and time that the object was created.

customFields (CustomFieldConnection!) The custom fields belonging to the custom field category.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

email (String) The email address associated with the mailbox.

emailTemplates ([EmailTemplate!]!) Email template used for automated or manual email communication.

errors ([ChannelErrorTypeUnion!]!) Represents errors that occurred during channel integration setup.

folders (FolderConnection) Lists all folders that are accessible to the authenticated agent. Each folder can be associated with one or more mailboxes.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`FolderFilter`) The fields by which to filter the results.
`orderBy` (`FolderOrder`) The field and direction by which to order the results.

forwardEmailAddress (String!) The forwarding email address associated with the mailbox.

fromName (String!) The name that replies should be sent from.

id (ID!) The custom server used to send out emails.

name (String!) The name of the channel.

outgoingEmailServer (OutgoingServerTypeUnion) The custom server used to send out emails.

permittedAgents (AgentConnection!) The agents permitted to access this channel.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`agentIds` (`[ID!]`) Agents that needs to be included.

pinnedSearches (PinnedSearchConnection) Returns the elements in the list that come after the specified cursor.

Arguments
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`PinnedSearchFilter`) The fields by which to filter the results.
`orderBy` (`PinnedSearchOrder`) The field and direction by which to order the results.

position (Int!) The position that the mailbox should appear at when listed.

provider (String!) The provider.

restriction (Restriction!) The agents or teams that are allowed to access this channel.

senderName (String) Customers see this name in the From field when they view conversations sent from this channel.

signature (String) The default signature on outgoing messages from the mailbox.

state (ChannelState!) The state of the channel.

tags (TagConnection) Lists all tags.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`TagFilter`) The fields by which to filter the results.
`orderBy` (`TagOrder`) The field and direction by which to order the results.

threadingType (ThreadingType!) Whether to use the agent.

type (ChannelType!) The communication type of the channel.

updatedAt (DateTime!) The date and time that the object was last updated.

useAgentName (Boolean) Whether to use the agent.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Channel`	A channel is a source of incoming conversations. It dictates how messages in those conversations are sent and received. For example, an.

Device#

The device used by the contact.

type Device {
  family: String
}

Fields#

Name	Description
`family` (`String`)	The name of the device.

Diff#

Diffs represent the changes to search or folder counts as a result of a mutation.

Clients can read the diff(s) from a mutation, and apply those deltas to their cached folder counts without having to re-query the API for the correct counts.

In some cases it's possible to guess how a particular mutation might affect folder counts. Indeed, the Groove apps generally try to make an optimistic guess while the mutation request is in-flight.

Often, however, it's non-trivial to do so, and in some cases not possible. It's more more correct to rely on the API to provide the correct numbers, and these are provided conveniently inside mutation diffs.

For example, say you have a "question" tag, and there are 20 conversations with that tag applied. Then, an agent triggers a conversationUntag mutation for the "question" tag on one of those conversations. That mutation will then return a diff field showing a -1 delta for the general search query for that tag. For example:

  "diffs" => [
    "tag:tag_1234567" => -1,
  ]

The client could then cheaply recompute their cached counts for that tag, and update any previously cached search result counts.

Similarly, if you also had a folder whose rule matches all "question" tags as well, then that same mutation might result in a folder diff field like so:

  "diffs" => [
    "tag:tag_1234567" => -1,
    "folder:fol_2345678" => -1,
  ]

The client could use this information to quickly update any visible folder counts without having to re-query the API.

Finally, diffs are also provided at the 'All Channels' level (like above) and for individual channels. If there was a channel where the above folder was visible, the diff results would look something like so:

  "diffs" => [
    "tag:tag_1234567" => -1,
    "folder:fol_2345678" => -1,
    "channel:ch_4567890 folder:fol_2345678" => -1,
  ]

type Diff {
  delta: Int
  query: String!
}

Fields#

Name	Description
`delta` (`Int`)	The difference in the count of conversations that now match this query.
`query` (`String!`)	The query string representing a search or folder, for example.

DisconnectMutationPayload#

Autogenerated return type of DisconnectMutation

type DisconnectMutationPayload {
  channel: Channel
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`channel` (`Channel`)	The channel that was disconnected.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

Discount#

Represents a discount applied to the customer or subscription

Fetch all credit cards for the current account:

query CreditCardsQuery {
  billing {
    discount {
      id
      type
      startAt
      endAt
      coupon {
        id
        duration
        durationInMonths
        maxRedemptions
        name
        percentOff
        amountOff
        timesRedeemed
        valid
        createdAt
      }
    }
  }
}

type Discount {
  coupon: Coupon!
  endAt: DateTime
  id: ID!
  startAt: DateTime!
  type: DiscountType!
}

Fields#

Name	Description
`coupon` (`Coupon!`)	The coupon used to apply this discount.
`endAt` (`DateTime`)	If the coupon has a duration of repeating, the date that this discount will end. If the coupon has a duration of once or forever, this attribute will be null.
`id` (`ID!`)	The external id for this discount.
`startAt` (`DateTime!`)	The date when this discount was applied.
`type` (`DiscountType!`)	The type of discount being represented.

DraftConnection#

The connection type for Draft.

type DraftConnection {
  edges: [DraftEdge]
  nodes: [Draft]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[DraftEdge]`)	A list of edges.
`nodes` (`[Draft]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

DraftDeletePayload#

Autogenerated return type of DraftDelete

type DraftDeletePayload {
  clientMutationId: String
  deletedDraftId: String
  errors: [UserError!]!
  success: Boolean!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedDraftId` (`String`)	The ID of the deleted draft.
`errors` (`[UserError!]!`)	Errors related to user input.
`success` (`Boolean!`)	True if the draft was deleted; false otherwise.

DraftEdge#

An edge in a connection.

type DraftEdge {
  cursor: String!
  node: Draft
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Draft`)	The item at the end of the edge.

DraftSavePayload#

Autogenerated return type of DraftSave

type DraftSavePayload {
  clientMutationId: String
  contextId: ID
  draftId: ID!
  draftType: String!
  errors: [UserError!]!
  payload: String
  success: Boolean!
  version: Int!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`contextId` (`ID`)	The ID of the context within the conversation.
`draftId` (`ID!`)	The ID of the draft.
`draftType` (`String!`)	The type of the draft.
`errors` (`[UserError!]!`)	Errors related to user input.
`payload` (`String`)	The payload of the draft as a schemaless string.
`success` (`Boolean!`)	True if the draft was saved; false otherwise.
`version` (`Int!`)	The version of the draft.

DraftUpsertPayload#

Autogenerated return type of DraftUpsert

type DraftUpsertPayload {
  clientMutationId: String
  draft: DraftTypeUnion
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`draft` (`DraftTypeUnion`)	The upserted draft.
`errors` (`[UserError!]!`)	Errors related to user input.

EmailChannel#

A channel for email conversations.

To fetch your active mailboxes, you can issue this query:

query Channels {
  channels {
    nodes {
      ... on EmailChannel {
        color
        createdAt
        forwardEmailAddress
        fromName
        id
        name
        signature
        updatedAt
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

To fetch inactive mailboxes:

query Channels {
  channels(filter: { state: UNCONFIRMED }) {
    nodes {
      ... on EmailChannel {
        id
        name
      }
    }
  }
}

To fetch accessible folders (paginated) for each of your mailboxes:

query Channels {
  channels {
    nodes {
      ... on EmailChannel {
        id
        name
        folders {
          nodes {
            id
            name
          }
          pageInfo {
            hasNextPage
          }
        }
      }
    }
  }
}

To fetch conversations in this mailbox, use the QueryRoot conversations field with a filter argument e.g.:

query Conversations {
  conversations(filter: { channel_id: "ch_12345678" }) {
    nodes {
      ... on Conversation {
        id
        number
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

type EmailChannel implements Node, Channel, EmailInterface {
  aiDraftsChannels: [EmailChannel!]
  aiDraftsKnowledgeBases: [KnowledgeBase!]
  aiQualityRating: String
  autoBccAddress: String
  color: String!
  conversationCount(state: [ConversationState!] = []): Int!
  createdAt: DateTime!
  customFields(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): CustomFieldConnection!
  email: String
  emailTemplates: [EmailTemplate!]!
  errors: [ChannelErrorTypeUnion!]!
  folders(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: FolderFilter = "[object Object]"
    orderBy: FolderOrder = "[object Object]"
  ): FolderConnection
  forwardEmailAddress: String!
  fromName: String!
  id: ID!
  incomingEmailServer: IncomingServerTypeUnion
  name: String!
  outgoingEmailServer: OutgoingServerTypeUnion
  permittedAgents(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    agentIds: [ID!] = []
  ): AgentConnection!
  pinnedSearches(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: PinnedSearchFilter
    orderBy: PinnedSearchOrder = "[object Object]"
  ): PinnedSearchConnection
  position: Int!
  provider: String!
  restriction: Restriction!
  senderName: String
  signature: String
  state: ChannelState!
  tags(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: TagFilter
    orderBy: TagOrder
  ): TagConnection
  threadingType: ThreadingType!
  type: ChannelType!
  updatedAt: DateTime!
  useAgentName: Boolean
}

Channel

A channel is a source of incoming conversations. It dictates how messages in those conversations are sent and received.

For example, an EmailChannel is a channel where messages are sent as email. To fetch all of them:

query Channels {
  channels {
    nodes {
      ... on Channel {
        __typename
        id
        name
        conversationCount
      }
    }
  }
}

By default channels are sorted by their user-defined row-order, called their position. To sort by name instead:

query Channels {
  channels(orderBy: { field: NAME, direction: ASC }) {
    nodes {
      ... on EmailChannel {
        id
      }
    }
  }
}

To find which agents have permission to view this channel:

query Channels {
  channels {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Only find channels where the user is granted access to view it:

query Channels {
  channels(filter: { scope: CURRENT_USER }) {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Find all channels the user is allowed to view. Admin users can always view all channels:

query Channels {
  channels(filter: { scope: ALL }) {
    nodes {
      id
      name
      permittedAgents {
        totalCount
        nodes {
          id
        }
      }
    }
  }
}

Fields#

Name Description

aiDraftsChannels ([EmailChannel!]) List of mailbox IDs used for generating AI drafts.

aiDraftsKnowledgeBases ([KnowledgeBase!]) List of knowledge base IDs used for generating AI drafts.

aiQualityRating (String) AI quality rating for the mailbox.

autoBccAddress (String) Auto BCC email address.

color (String!) The color of the mailbox.

conversationCount (Int!) The count of conversations in the channel.

Arguments
`state` (`[ConversationState!]`) Filter by state.

createdAt (DateTime!) The date and time that the object was created.

customFields (CustomFieldConnection!) The custom fields belonging to the custom field category.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

email (String) The email address associated with the mailbox.

emailTemplates ([EmailTemplate!]!) Email template used for automated or manual email communication.

errors ([ChannelErrorTypeUnion!]!) Represents errors that occurred during channel integration setup.

folders (FolderConnection) Lists all folders that are accessible to the authenticated agent. Each folder can be associated with one or more mailboxes.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`FolderFilter`) The fields by which to filter the results.
`orderBy` (`FolderOrder`) The field and direction by which to order the results.

forwardEmailAddress (String!) The forwarding email address associated with the mailbox.

fromName (String!) The name that replies should be sent from.

id (ID!) The custom server used to send out emails.

name (String!) The name of the channel.

outgoingEmailServer (OutgoingServerTypeUnion) The custom server used to send out emails.

permittedAgents (AgentConnection!) The agents permitted to access this channel.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`agentIds` (`[ID!]`) Agents that needs to be included.

pinnedSearches (PinnedSearchConnection) Returns the elements in the list that come after the specified cursor.

Arguments
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`PinnedSearchFilter`) The fields by which to filter the results.
`orderBy` (`PinnedSearchOrder`) The field and direction by which to order the results.

position (Int!) The position that the mailbox should appear at when listed.

provider (String!) The provider.

restriction (Restriction!) The agents or teams that are allowed to access this channel.

senderName (String) Customers see this name in the From field when they view conversations sent from this channel.

signature (String) The default signature on outgoing messages from the mailbox.

state (ChannelState!) The state of the channel.

tags (TagConnection) Lists all tags.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`TagFilter`) The fields by which to filter the results.
`orderBy` (`TagOrder`) The field and direction by which to order the results.

threadingType (ThreadingType!) Whether to use the agent.

type (ChannelType!) The communication type of the channel.

updatedAt (DateTime!) The date and time that the object was last updated.

useAgentName (Boolean) Whether to use the agent.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Channel`	A channel is a source of incoming conversations. It dictates how messages in those conversations are sent and received. For example, an.

EmailChannelCreatePayload#

Autogenerated return type of EmailChannelCreate

type EmailChannelCreatePayload {
  channel: EmailChannel
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`channel` (`EmailChannel`)	The created email channel.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	List of errors encountered during creation.

EmailChannelUpdatePayload#

Autogenerated return type of EmailChannelUpdate

type EmailChannelUpdatePayload {
  channel: EmailChannel
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`channel` (`EmailChannel`)	The created email channel.
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	List of errors encountered during creation.

EmailConversation#

A Groove conversation initiated in an email channel.

To fetch a specific conversation by ID:

query Conversation {
  node(id: "cnv_12345678") {
    ... on Conversation {
      assigned {
        at
        agent {
          id
          name
        }
        team {
          id
          name
        }
      }
      counts {
        attachments
        interactions
        messages
        notes
        stateChanges
      }
      createdAt
      deletedAt
      drafts {
        nodes {
          id
        }
      }
      followers {
        nodes {
          id
          email
        }
      }
      id
      number
      snoozed {
        by { id }
        until
      }
      starred
      state
      stateUpdatedAt
      subject
      systemUpdatedAt
      tags {
        nodes {
          id
          name
        }
      }
      updatedAt
    }
  }
})

To fetch all conversations in a specific channel or folder:

query Conversations {
  conversations(filter: { channel: "ch_4567890", folder: "fol_8901234" }) {
    nodes {
      ... on Conversation {
        id
        number
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

To find conversations in "all channels" that apply to a specific folder, omit the channel.

query Conversations {
  conversations(filter: { folder: "fol_8901234" }) {
    nodes {
      ... on Conversation {
        id
        number
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

By default, conversations are returned with the newest conversations first. To sort showing oldest first:

query Conversations {
  conversations(orderBy: { field: UPDATED_AT, direction: ASC }) {
    nodes {
      ... on Conversation {
        id
        number
      }
    }
    pageInfo {
      hasNextPage
    }
  }
}

type EmailConversation implements Node, Conversation {
  assigned: Assignment
  channel: Channel!
  contact: Contact
  counts: ConversationCounts!
  createdAt: DateTime!
  customFieldValues(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: CustomFieldValuesFilter = "[object Object]"
  ): CustomFieldValueConnection
  deletedAt: DateTime
  drafts(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): DraftConnection
  followers(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: AgentFilter = "[object Object]"
    orderBy: AgentOrder = "[object Object]"
  ): AgentConnection
  id: ID!
  lastUnansweredUserMessageAt: DateTime!
  mentions: [Mention!]!
  number: Int!
  searchSummary: SearchSummary
  snoozed: Snooze
  starred: Boolean!
  state: ConversationState!
  stateUpdatedAt: DateTime
  subject: String
  summaryMessage: SummaryMessage
  systemUpdatedAt: DateTime!
  tags(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: TagFilter
    orderBy: TagOrder
  ): TagConnection
  updatedAt: DateTime!
}

Conversation

A Groove conversation is a thread of messages (for example emails, chats, or notes) and associated actions or events (for example 'opened', 'snoozed', and 'assigned').

To fetch Messages/Ratings/StateChanges/etc. on a conversation, query the Events connection (on the QueryRoot) with the conversation ID.

To fetch all possible fields:

query Conversation {
  node(id: "cnv_12345678") {
    __typename
    ... on Conversation {
      assigned {
        at
        agent {
          id
          name
        }
        team {
          id
          name
        }
      }
      counts {
        attachments
        interactions
        messages
        notes
        stateChanges
      }
      createdAt
      contact {
        id
        email
      }
      deletedAt
      drafts {
        nodes {
          id
        }
      }
      followers {
        nodes {
          id
          email
        }
      }
      id
      number
      snoozed {
        by {
          id
        }
        until
      }
      starred
      state
      stateUpdatedAt
      summaryMessage {
        id
        bodyPlainText
      }
      subject
      systemUpdatedAt
      tags {
        nodes {
          id
          name
        }
      }
      updatedAt

      ... on FacebookConversation {
        facebookId
      }

      ... on TwitterConversation {
        twitterId
      }

      ... on WidgetConversation {
        browser
        referrer
        pageTitle
        pageUrl
        platform
        referrer
      }
    }
  }
}

To search conversations matching a specific keyword:

query Conversations {
  conversations(filter: { keywords: "rad" }) {
    edges {
      node {
        ... on Conversation {
          id
          number
          searchSummary {
            author {
              __typename
              ... on Agent {
                email
                role
              }
              ... on Contact {
                email
              }
            }
            body
            forwarded
            note
          }
        }
      }
    }
  }
}

Fields#

Name Description

assigned (Assignment) The agents and/or teams that are assigned to the conversation.

channel (Channel!) The channel in which the conversation is happening.

contact (Contact) The primary contact associated with the conversation.

counts (ConversationCounts!) The statistics about the messages and interactions in the conversation.

createdAt (DateTime!) The date and time that the object was created.

customFieldValues (CustomFieldValueConnection) Lists all custom fields.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`CustomFieldValuesFilter`) Filter custom field values.

deletedAt (DateTime) The date and time that the conversation was trashed.

drafts (DraftConnection) The current user's draft messages on the conversation.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

followers (AgentConnection) Lists all agents that are following the conversation.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`AgentFilter`) The fields by which to filter the results.
`orderBy` (`AgentOrder`) The field and direction by which to order the results.

id (ID!) The date and time of the last unanswered user message.

mentions ([Mention!]!) The mentions for the conversation.

number (Int!) The ID of the conversation within the account.

searchSummary (SearchSummary) The comment that matched the given search keywords.

snoozed (Snooze) The agent that snoozed the conversation and when it is snoozed until.

starred (Boolean!) True if the conversation is starred; false otherwise.

state (ConversationState!) The state of the conversation.

stateUpdatedAt (DateTime) The date and time that the conversation state was last updated.

subject (String) The subject of the conversation.

summaryMessage (SummaryMessage) The conversation summary, which is usually the first MessageChange in the conversation.

systemUpdatedAt (DateTime!) The date and time that the conversation was last updated.

tags (TagConnection) Lists all tags.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`TagFilter`) The fields by which to filter the results.
`orderBy` (`TagOrder`) The field and direction by which to order the results.

updatedAt (DateTime!) The date and time that the object was last updated.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Conversation`	A Groove conversation is a thread of messages.

EmailEngineError#

Email engine error that occured when interacting with underlying mailbox.

type EmailEngineError implements ErrorType {
  createdAt: DateTime!
  message: String!
  type: String!
  updatedAt: DateTime!
}

Fields#

Name	Description
`createdAt` (`DateTime!`)	The date and time that the object was created.
`message` (`String!`)	A detailed message describing the error encountered during the channel operation.
`type` (`String!`)	The type or category of the error that occurred during the channel operation.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`ErrorType`	Represents errors that occurred during channel integration operations.

EmailMarketingIntegration#

No description

type EmailMarketingIntegration {
  id: ID!
  lists(contactId: ID = 0): [EmailMarketingList!]!
  type: EmailMarketingIntegrationType!
}

Fields#

Name Description

id (ID!) The lists available for this integration.

Arguments
`contactId` (`ID`) Filter out lists that the contact is already subscribed to.

type (EmailMarketingIntegrationType!) The email marketing integration type.

EmailMarketingIntegrationConnection#

The connection type for EmailMarketingIntegration.

type EmailMarketingIntegrationConnection {
  edges: [EmailMarketingIntegrationEdge]
  nodes: [EmailMarketingIntegration]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[EmailMarketingIntegrationEdge]`)	A list of edges.
`nodes` (`[EmailMarketingIntegration]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

EmailMarketingIntegrationEdge#

An edge in a connection.

type EmailMarketingIntegrationEdge {
  cursor: String!
  node: EmailMarketingIntegration
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`EmailMarketingIntegration`)	The item at the end of the edge.

EmailMarketingList#

No description

type EmailMarketingList {
  id: String!
  name: String!
}

Fields#

Name	Description
`id` (`String!`)	The ID of the email marketing list.
`name` (`String!`)	The name of the email marketing list.

EmailMarketingSubscription#

No description

type EmailMarketingSubscription {
  externalUrl: String
  id: String!
  listId: String!
  listName: String!
  subscribedAt: DateTime
}

Fields#

Name	Description
`externalUrl` (`String`)	The external url of the email marketing subscription.
`id` (`String!`)	The ID of the email marketing subscription.
`listId` (`String!`)	The ID of the email marketing list.
`listName` (`String!`)	The name of the email marketing list.
`subscribedAt` (`DateTime`)	The date and time that the contact subscribed to the list.

EmailMarketingSubscriptionConnection#

The connection type for EmailMarketingSubscription.

type EmailMarketingSubscriptionConnection {
  edges: [EmailMarketingSubscriptionEdge]
  nodes: [EmailMarketingSubscription]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[EmailMarketingSubscriptionEdge]`)	A list of edges.
`nodes` (`[EmailMarketingSubscription]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

EmailMarketingSubscriptionCreatePayload#

Autogenerated return type of EmailMarketingSubscriptionCreate

type EmailMarketingSubscriptionCreatePayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

EmailMarketingSubscriptionDeletePayload#

Autogenerated return type of EmailMarketingSubscriptionDelete

type EmailMarketingSubscriptionDeletePayload {
  clientMutationId: String
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.

EmailMarketingSubscriptionEdge#

An edge in a connection.

type EmailMarketingSubscriptionEdge {
  cursor: String!
  node: EmailMarketingSubscription
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`EmailMarketingSubscription`)	The item at the end of the edge.

EmailMessage#

A message created in Groove as a result of an incoming email.

Both contacts and agents can author these type of messages. For example, if an agent replies directly to a contact (possibly using a Groove notification email), then Groove will register the agent's email response as a MessageFromEmailChange.

type EmailMessage implements Node, Message, Emailable {
  attachments(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): AttachmentConnection
  author: Author
  bcc(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): RecipientConnection
  body: String
  bodyPlainText: String
  cannedReply: CannedReply
  cc(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): RecipientConnection
  channel: Channel!
  createdAt: DateTime!
  editedAt: DateTime
  fromMerge: Boolean
  fromMove: Boolean
  id: ID!
  isNote: Boolean!
  parts(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): EmailPartConnection!
  rule: Rule
  sourceConversation: Conversation
  summary: SummaryMessage!
  to(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): RecipientConnection!
  updatedAt: DateTime!
}

Fields#

Name Description

attachments (AttachmentConnection) The files attached to the message, if any.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

author (Author) The actor that authored the body.

bcc (RecipientConnection) The "Bcc" recipients of the email.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

body (String) The body of the message in HTML.

bodyPlainText (String) The body of the message in plain text.

cannedReply (CannedReply) The canned reply used for this message.

cc (RecipientConnection) The "Cc" recipients of the email.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

channel (Channel!) The channel this message belongs to.

createdAt (DateTime!) The date and time that the object was created.

editedAt (DateTime) The date and time that the object was last updated.

fromMerge (Boolean) True if the message comes from a merged conversation; false otherwise.

fromMove (Boolean) True if the message was moved from another conversation; false otherwise.

id (ID!) True if the message is a note; false otherwise.

parts (EmailPartConnection!) The email parts associated with this email.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

rule (Rule) The rule that caused this message to be created.

sourceConversation (Conversation) The conversation the message was moved from.

summary (SummaryMessage!) The summary of the message.

to (RecipientConnection!) The "To" recipients of the email.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

updatedAt (DateTime!) The date and time that the object was last updated.

Interfaces#

Name	Description
`Node`	An object with an ID.
`Message`	An individual message, for example an incoming email, an email reply, or a note.
`Emailable`	A message that is sent via email.

EmailPart#

No description

type EmailPart {
  content: String!
  type: BodyPartTypeEnum!
}

Fields#

Name	Description
`content` (`String!`)	The HTML content.
`type` (`BodyPartTypeEnum!`)	The part type.

EmailPartConnection#

The connection type for EmailPart.

type EmailPartConnection {
  edges: [EmailPartEdge]
  nodes: [EmailPart]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[EmailPartEdge]`)	A list of edges.
`nodes` (`[EmailPart]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

EmailPartEdge#

An edge in a connection.

type EmailPartEdge {
  cursor: String!
  node: EmailPart
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`EmailPart`)	The item at the end of the edge.

EmailTemplate#

Represents an email template used for automated or manual email communication.

type EmailTemplate implements Timestamped {
  body: String!
  createdAt: DateTime!
  state: EmailTemplateState!
  subject: String!
  trigger: EmailTemplateTrigger
  updatedAt: DateTime!
}

Fields#

Name	Description
`body` (`String!`)	The body content of the email generated by this template.
`createdAt` (`DateTime!`)	The date and time that the object was created.
`state` (`EmailTemplateState!`)	The current state of the email template, indicating whether it is enabled or disabled.
`subject` (`String!`)	The subject line used for the email generated by this template.
`trigger` (`EmailTemplateTrigger`)	The event that triggers the use of this email template, such as a new ticket notification.
`updatedAt` (`DateTime!`)	The date and time that the object was last updated.

Interfaces#

Name	Description
`Timestamped`	An object with timestamp fields for when it was created and last updated.

EphemeralJobResult#

No description

type EphemeralJobResult implements BaseInterface {
  state: EphemeralJobResultState
  value: JSON
}

Fields#

Name	Description
`state` (`EphemeralJobResultState`)	The state of the ephemeral job.
`value` (`JSON`)	The value of the ephemeral job, if any exists.

Event#

No description

type Event implements Previewable {
  actor: Actor
  change: ChangeTypeUnion
  createdAt: DateTime!
  id: ID!
  preview: [Int!]
}

Fields#

Name	Description
`actor` (`Actor`)	The person or thing that triggered the action.
`change` (`ChangeTypeUnion`)	The details of the change caused by the event.
`createdAt` (`DateTime!`)	The date and time that the event was created.
`id` (`ID!`)	The preview lines and their respective lengths.

Interfaces#

Name	Description
`Previewable`	A preview is a list of integers representing the number of lines and the respective lengths of multi-line content, for example messages, merges, and ratings. It can be used to build a visual approximation of the content of the change while the full change is being fetched. An object implements.

EventConnection#

The connection type for Event.

type EventConnection {
  edges: [EventEdge]
  nodes: [Event]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[EventEdge]`)	A list of edges.
`nodes` (`[Event]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

EventEdge#

An edge in a connection.

type EventEdge {
  cursor: String!
  node: Event
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Event`)	The item at the end of the edge.

EventGroupType#

A group of events associated with a conversation.

query EventGroups {
  eventGroups(filter: "cnv_12345678") {
    edges {
      node {
        id
        collapsed
        fromMerge
        isNote
        isForward
        isCollaborator
        hasAttachments
        conversationId
        actor {
          __typename
          ... on Contact {
            name
          }
          ... on Agent {
            name
            email
          }
        }
        summary {
          body
        }
        events {
          nodes {
            id
            change {
              __typename
              ... on Message {
                body
              }
            }
          }
        }
      }
    }
  }
}

type EventGroupType {
  actor: Actor
  changesetId: String!
  collapsed: Boolean!
  conversationId: String!
  events(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): EventConnection!
  fromMerge: Boolean!
  hasAttachments: Boolean!
  hasRawEmail: Boolean!
  id: ID!
  isCollaborator: Boolean!
  isForward: Boolean!
  isNote: Boolean!
  lastEventId: String
  parsingCompleted: Boolean!
  rawEmailId: String
  summary: SummaryMessage
}

Fields#

Name Description

actor (Actor) The person or thing that triggered the action.

changesetId (String!) A unique identifier for this event group, used for deep linking and message sharing.

collapsed (Boolean!) True if the event group is collapsed; false otherwise.

conversationId (String!) The id of a ticket that that this group belongs to.

events (EventConnection!) The list of events in the event group; no events if collapsed.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

fromMerge (Boolean!) True if the event group comes from a merged conversation; false otherwise.

hasAttachments (Boolean!) True if the event group contains attachments; false otherwise.

hasRawEmail (Boolean!) True if the event group is linked to a raw email; false otherwise.

id (ID!) True if the event group was created by a collaborator; false otherwise.

isForward (Boolean!) True if the event group is a forward; false otherwise.

isNote (Boolean!) True if the event group is a note; false otherwise.

lastEventId (String) The id of the last event in this group.

parsingCompleted (Boolean!) True if the event groups is linked to a raw email and the parsing is completed; false otherwise.

rawEmailId (String) The id of raw email that that this group belongs to.

summary (SummaryMessage) A summary of the message in the event group.

EventGroupTypeConnection#

The connection type for EventGroupType.

type EventGroupTypeConnection {
  edges: [EventGroupTypeEdge]
  nodes: [EventGroupType]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[EventGroupTypeEdge]`)	A list of edges.
`nodes` (`[EventGroupType]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

EventGroupTypeEdge#

An edge in a connection.

type EventGroupTypeEdge {
  cursor: String!
  node: EventGroupType
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`EventGroupType`)	The item at the end of the edge.

EventsShopifyCreatePayload#

Autogenerated return type of EventsShopifyCreate

type EventsShopifyCreatePayload {
  clientMutationId: String
  errors: [UserError!]!
  event: Event
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`event` (`Event`)	The event that was created.

ExcludedDomain#

A domain that is excluded from being automatically created as a company.

To fetch all excluded domains:

query ExcludedDomains {
  excludedDomains {
    nodes {
      id
      domain
    }
  }
}

type ExcludedDomain {
  domain: String!
  id: ID!
}

Fields#

Name	Description
`domain` (`String!`)	The excluded domain.

ExcludedDomainConnection#

The connection type for ExcludedDomain.

type ExcludedDomainConnection {
  edges: [ExcludedDomainEdge]
  nodes: [ExcludedDomain]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ExcludedDomainEdge]`)	A list of edges.
`nodes` (`[ExcludedDomain]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ExcludedDomainCreatePayload#

Autogenerated return type of ExcludedDomainCreate

type ExcludedDomainCreatePayload {
  clientMutationId: String
  errors: [UserError!]!
  excludedDomain: ExcludedDomain
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`excludedDomain` (`ExcludedDomain`)	The created excluded domain.

ExcludedDomainDeletePayload#

Autogenerated return type of ExcludedDomainDelete

type ExcludedDomainDeletePayload {
  clientMutationId: String
  deletedExcludedDomainId: ID
  errors: [UserError!]!
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`deletedExcludedDomainId` (`ID`)	The ID of the deleted excluded domain.
`errors` (`[UserError!]!`)	Errors related to user input.

ExcludedDomainEdge#

An edge in a connection.

type ExcludedDomainEdge {
  cursor: String!
  node: ExcludedDomain
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`ExcludedDomain`)	The item at the end of the edge.

ExcludedDomainUpdatePayload#

Autogenerated return type of ExcludedDomainUpdate

type ExcludedDomainUpdatePayload {
  clientMutationId: String
  errors: [UserError!]!
  excludedDomain: ExcludedDomain
}

Fields#

Name	Description
`clientMutationId` (`String`)	A unique identifier for the client performing the mutation.
`errors` (`[UserError!]!`)	Errors related to user input.
`excludedDomain` (`ExcludedDomain`)	The updated excluded domain.

Export#

query Exports($filter: ExportFilter, $orderBy: ExportOrder) {
  exports(filter: $filter, orderBy: $orderBy) {
    nodes {
      id
      name
      state
      createdAt
      updatedAt
      queuedAt
      startedAt
      exportedAt
      completedAt
      failedAt
      cancelledAt
      dateRangeStart
      dateRangeEnd
      requestedBy {
        id
      }
    }
  }
}

type Export {
  cancelledAt: DateTime
  completedAt: DateTime
  createdAt: DateTime!
  dateRangeEnd: DateTime
  dateRangeStart: DateTime
  exportedAt: DateTime
  failedAt: DateTime
  id: ID!
  name: String
  queuedAt: DateTime
  requestedBy: Agent!
  startedAt: DateTime
  state: ExportState!
  updatedAt: DateTime!
}

Fields#

Name	Description
`cancelledAt` (`DateTime`)	The date and time that the export was cancelled.
`completedAt` (`DateTime`)	The date and time that the event was created.
`createdAt` (`DateTime!`)	The date and time that the export was created.
`dateRangeEnd` (`DateTime`)	The end of the date range for the export.
`dateRangeStart` (`DateTime`)	The start of the date range for the export.
`exportedAt` (`DateTime`)	The date and time that the export was exported.
`failedAt` (`DateTime`)	The date and time that the export failed.
`id` (`ID!`)	The name of the export.
`queuedAt` (`DateTime`)	The date and time that the export was queued.
`requestedBy` (`Agent!`)	The ID of the user who requested the export.
`startedAt` (`DateTime`)	The date and time that the export was started.
`state` (`ExportState!`)	The state of the export.
`updatedAt` (`DateTime!`)	The date and time that the export was last updated.

ExportConnection#

The connection type for Export.

type ExportConnection {
  edges: [ExportEdge]
  nodes: [Export]
  pageInfo: PageInfo!
}

Fields#

Name	Description
`edges` (`[ExportEdge]`)	A list of edges.
`nodes` (`[Export]`)	A list of nodes.
`pageInfo` (`PageInfo!`)	Information to aid in pagination.

ExportEdge#

An edge in a connection.

type ExportEdge {
  cursor: String!
  node: Export
}

Fields#

Name	Description
`cursor` (`String!`)	A cursor for use in pagination.
`node` (`Export`)	The item at the end of the edge.

FacebookConversation#

A Groove conversation initiated from Facebook.

To fetch a specific Facebook conversation by ID:

query Conversation {
  node(id: "cnv_12345678") {

        ... on FacebookConversation {
          facebookId
        }

  }
})

To fetch all possible fields:

query Conversation {
  node(id: "cnv_12345678") {

        __typename
        ... on Conversation {
          assigned {
            at
            agent {
              id
              name
            }
            team {
              id
              name
            }
          }
          counts {
            attachments
            interactions
            messages
            notes
            stateChanges
          }
          createdAt
          contact {
            id
            email
          }
          deletedAt
          drafts {
            nodes {
              id
            }
          }
          followers {
            nodes {
              id
              email
            }
          }
          id
          number
          snoozed {
            by { id }
            until
          }
          starred
          state
          stateUpdatedAt
          summaryMessage {
            id
            bodyPlainText
          }
          subject
          systemUpdatedAt
          tags {
            nodes {
              id
              name
            }
          }
          updatedAt

        ... on FacebookConversation {
          facebookId
        }


        ... on TwitterConversation {
          twitterId
        }


        ... on WidgetConversation {
          browser
          referrer
          pageTitle
          pageUrl
          platform
          referrer
        }

        }

  }
})

type FacebookConversation implements Node, Conversation {
  assigned: Assignment
  channel: Channel!
  contact: Contact
  counts: ConversationCounts!
  createdAt: DateTime!
  customFieldValues(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: CustomFieldValuesFilter = "[object Object]"
  ): CustomFieldValueConnection
  deletedAt: DateTime
  drafts(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
  ): DraftConnection
  facebookId: String
  followers(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: AgentFilter = "[object Object]"
    orderBy: AgentOrder = "[object Object]"
  ): AgentConnection
  id: ID!
  lastUnansweredUserMessageAt: DateTime!
  mentions: [Mention!]!
  number: Int!
  searchSummary: SearchSummary
  snoozed: Snooze
  starred: Boolean!
  state: ConversationState!
  stateUpdatedAt: DateTime
  subject: String
  summaryMessage: SummaryMessage
  systemUpdatedAt: DateTime!
  tags(
    after: String
    before: String
    first: Int = 0
    last: Int = 0
    filter: TagFilter
    orderBy: TagOrder
  ): TagConnection
  updatedAt: DateTime!
}

Conversation

A Groove conversation is a thread of messages (for example emails, chats, or notes) and associated actions or events (for example 'opened', 'snoozed', and 'assigned').

To fetch Messages/Ratings/StateChanges/etc. on a conversation, query the Events connection (on the QueryRoot) with the conversation ID.

To fetch all possible fields:

query Conversation {
  node(id: "cnv_12345678") {
    __typename
    ... on Conversation {
      assigned {
        at
        agent {
          id
          name
        }
        team {
          id
          name
        }
      }
      counts {
        attachments
        interactions
        messages
        notes
        stateChanges
      }
      createdAt
      contact {
        id
        email
      }
      deletedAt
      drafts {
        nodes {
          id
        }
      }
      followers {
        nodes {
          id
          email
        }
      }
      id
      number
      snoozed {
        by {
          id
        }
        until
      }
      starred
      state
      stateUpdatedAt
      summaryMessage {
        id
        bodyPlainText
      }
      subject
      systemUpdatedAt
      tags {
        nodes {
          id
          name
        }
      }
      updatedAt

      ... on FacebookConversation {
        facebookId
      }

      ... on TwitterConversation {
        twitterId
      }

      ... on WidgetConversation {
        browser
        referrer
        pageTitle
        pageUrl
        platform
        referrer
      }
    }
  }
}

To search conversations matching a specific keyword:

query Conversations {
  conversations(filter: { keywords: "rad" }) {
    edges {
      node {
        ... on Conversation {
          id
          number
          searchSummary {
            author {
              __typename
              ... on Agent {
                email
                role
              }
              ... on Contact {
                email
              }
            }
            body
            forwarded
            note
          }
        }
      }
    }
  }
}

Fields#

Name Description

assigned (Assignment) The agents and/or teams that are assigned to the conversation.

channel (Channel!) The channel in which the conversation is happening.

contact (Contact) The primary contact associated with the conversation.

counts (ConversationCounts!) The statistics about the messages and interactions in the conversation.

createdAt (DateTime!) The date and time that the object was created.

customFieldValues (CustomFieldValueConnection) Lists all custom fields.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`CustomFieldValuesFilter`) Filter custom field values.

deletedAt (DateTime) The date and time that the conversation was trashed.

drafts (DraftConnection) The current user's draft messages on the conversation.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.

facebookId (String) The external Facebook ID of the conversation.

followers (AgentConnection) Lists all agents that are following the conversation.

Arguments
`after` (`String`) Returns the elements in the list that come after the specified cursor.
`before` (`String`) Returns the elements in the list that come before the specified cursor.
`first` (`Int`) Returns the first n elements from the list.
`last` (`Int`) Returns the last n elements from the list.
`filter` (`AgentFilter`) The fields by which to filter the results.
`orderBy` (`AgentOrder`) The field and direction by which to order the results.