Skip to main content

RuleTriggerType

The possible types for rule triggers.

enum RuleTriggerType {
  AGENT_ASSIGNED
  AGENT_MENTIONED
  AGENT_UNASSIGNED
  ASSIGNEE_CHANGED
  CONVERSATION_AUTOMATIC_UNSNOOZED
  CONVERSATION_CLOSED
  CONVERSATION_OPENED
  CONVERSATION_RATED
  CONVERSATION_SNOOZED
  CONVERSATION_SPAMMED
  CONVERSATION_TRASHED
  CONVERSATION_UNTRASHED
  CREATED
  CREATED_BY_AGENT
  CUSTOM_FIELD_CHANGED
  LABEL_ADDED
  LABEL_REMOVED
  MAILBOX_CHANGED
  NEW_INBOUND_MESSAGE
  NEW_NOTE
  NEW_OUTBOUND_MESSAGE
  UPDATED
}

Values

`RuleTriggerType.AGENT_ASSIGNED`

Agent assigned param

`RuleTriggerType.AGENT_MENTIONED`

Agent mentioned param

`RuleTriggerType.AGENT_UNASSIGNED`

Agent unassigned param

`RuleTriggerType.ASSIGNEE_CHANGED`

Assignee changed param

`RuleTriggerType.CONVERSATION_AUTOMATIC_UNSNOOZED`

Conversation automatic unsnoozed param

`RuleTriggerType.CONVERSATION_CLOSED`

Conversation closed param

`RuleTriggerType.CONVERSATION_OPENED`

Conversation opened param

`RuleTriggerType.CONVERSATION_RATED`

Conversation rated param

`RuleTriggerType.CONVERSATION_SNOOZED`

Conversation snoozed param

`RuleTriggerType.CONVERSATION_SPAMMED`

Conversation spammed param

`RuleTriggerType.CONVERSATION_TRASHED`

Conversation trashed param

`RuleTriggerType.CONVERSATION_UNTRASHED`

Conversation untrashed param

`RuleTriggerType.CREATED`

Created param

`RuleTriggerType.CREATED_BY_AGENT`

Created by agent param

`RuleTriggerType.CUSTOM_FIELD_CHANGED`

Custom field changed param

`RuleTriggerType.LABEL_ADDED`

Label added param

`RuleTriggerType.LABEL_REMOVED`

Label removed param

`RuleTriggerType.MAILBOX_CHANGED`

Mailbox changed param

`RuleTriggerType.NEW_INBOUND_MESSAGE`

New inbound message param

`RuleTriggerType.NEW_NOTE`

New note param

`RuleTriggerType.NEW_OUTBOUND_MESSAGE`

New outbound message param

`RuleTriggerType.UPDATED`

Updated param

Member of

FeatureTemplateRuleDataTrigger object ● RuleTrigger object ● TriggerInput input

Values
Member of