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RuleActionType

The possible action types for rules.

enum RuleActionType {
  ADD_AGENTS_AS_FOLLOWERS
  ADD_NOTE
  ASSIGNEE_GROUP_ID
  ASSIGNEE_ID
  FORWARD_CONVERSATION
  LABEL
  LABELS
  MAILBOX
  NEXT_AVAILABLE_AGENT
  NEXT_AVAILABLE_AGENT_IN_GROUP
  PRIORITY
  REMOVE_ALL_LABELS
  REMOVE_LABEL
  SEND_EMAIL_REPLY
  SEND_EMAIL_TO_AGENTS
  SEND_EMAIL_TO_REQUESTER
  SEND_IN_APP_NOTIFICATION_TO_AGENTS
  SNOOZE_UNTIL
  STAR
  STATUS
  SUBJECT
  UNASSIGN
  UNSNOOZE
}

Values

`RuleActionType.ADD_AGENTS_AS_FOLLOWERS`

add_agents_as_followers param

`RuleActionType.ADD_NOTE`

add_note param

`RuleActionType.ASSIGNEE_GROUP_ID`

assignee_group_id param

`RuleActionType.ASSIGNEE_ID`

assignee_id param

`RuleActionType.FORWARD_CONVERSATION`

forward_conversation param

`RuleActionType.LABEL`

label param

`RuleActionType.LABELS`

labels param

`RuleActionType.MAILBOX`

mailbox param

`RuleActionType.NEXT_AVAILABLE_AGENT`

next_available_agent param

`RuleActionType.NEXT_AVAILABLE_AGENT_IN_GROUP`

next_available_agent_in_group param

`RuleActionType.PRIORITY`

priority param

`RuleActionType.REMOVE_ALL_LABELS`

remove_all_labels param

`RuleActionType.REMOVE_LABEL`

remove_label param

`RuleActionType.SEND_EMAIL_REPLY`

send_email_reply param

`RuleActionType.SEND_EMAIL_TO_AGENTS`

send_email_to_agents param

`RuleActionType.SEND_EMAIL_TO_REQUESTER`

send_email_to_requester param

`RuleActionType.SEND_IN_APP_NOTIFICATION_TO_AGENTS`

send_in_app_notification_to_agents param

`RuleActionType.SNOOZE_UNTIL`

snooze_until param

`RuleActionType.STAR`

star param

`RuleActionType.STATUS`

status param

`RuleActionType.SUBJECT`

subject param

`RuleActionType.UNASSIGN`

unassign param

`RuleActionType.UNSNOOZE`

unsnooze param

Member of

ActionInput input ● FeatureTemplateRuleDataAction object ● RuleAction object

Values
Member of