conversation

Finds a conversation by number.

conversation(
  number: Int!
): Conversation

Arguments

conversation.number ● Int! non-null scalar common

The conversation number.

Type

Conversation interface common

A Groove conversation is a thread of messages (for example emails, chats, or notes) and associated actions or events (for example 'opened', 'snoozed', and 'assigned').

To fetch Messages/Ratings/StateChanges/etc. on a conversation, query the Events connection (on the QueryRoot) with the conversation ID.

To fetch all possible fields:

query Conversation {
  node(id: "cnv_12345678") {
    
        __typename
        ... on Conversation {
          assigned {
            at
            agent {
              id
              name
            }
            team {
              id
              name
            }
          }
          counts {
            attachments
            interactions
            messages
            notes
            stateChanges
          }
          createdAt
          contact {
            id
            email
          }
          deletedAt
          drafts {
            nodes {
              id
            }
          }
          followers {
            nodes {
              id
              email
            }
          }
          id
          number
          snoozed {
            by { id }
            until
          }
          starred
          state
          stateUpdatedAt
          summaryMessage {
            id
            bodyPlainText
          }
          subject
          systemUpdatedAt
          tags {
            nodes {
              id
              name
            }
          }
          updatedAt
          
        ... on FacebookConversation {
          facebookId
        }
      
          
        ... on TwitterConversation {
          twitterId
        }
      
          
        ... on WidgetConversation {
          browser
          referrer
          pageTitle
          pageUrl
          platform
          referrer
        }
      
        }
      
  }
}

To search conversations matching a specific keyword:

query Conversations {
  conversations(filter: { keywords: "rad" }) {
    edges {
      node {
        ... on Conversation {
          id
          number
          searchSummary {
            author {
              __typename
              ... on Agent {
                email
                role
              }
              ... on Contact {
                email
              }
            }
            body
            forwarded
            note
          }
        }
      }
    }
  }
}