conversationAssign

Assigns a conversation to an agent, a team, or both.

For example:

mutation(
  $agentId: ID,
  $conversationId: ID!,
  $teamId: ID,
  $skipNotifications: Boolean
) {
  conversationAssign(
    input: {
      agentId: $agentId,
      conversationId: $conversationId,
      teamId: $teamId,
      skipNotifications: $skipNotifications
    }
  ) {
    changesetId
    conversation {
      ... on Conversation {
        id
        assigned {
          at
          agent {
            id
            name
          }
          team {
            id
            name
          }
        }
      }
    }
    diffs {
      query
      delta
    }
    errors {
      path
      message
    }
  }
}

To unassign a conversation see conversationUnassign.

conversationAssign(
  input: ConversationAssignInput!
): ConversationAssignPayload

Arguments

conversationAssign.input ● ConversationAssignInput! non-null input common

Parameters for ConversationAssign

Type

ConversationAssignPayload object common

Autogenerated return type of ConversationAssign