EmailInterface

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interface EmailInterface {
  aiDraftsChannels: [EmailChannel!]
  aiDraftsKnowledgeBases: [KnowledgeBase!]
  aiQualityRating: String
  autoBccAddress: String
  color: String!
  email: String
  emailTemplates: [EmailTemplate!]!
  forwardEmailAddress: String!
  fromName: String!
  incomingEmailServer: IncomingServerTypeUnion
  outgoingEmailServer: OutgoingServerTypeUnion
  position: Int!
  provider: String!
  signature: String
  threadingType: ThreadingType!
  useAgentName: Boolean
}

Fields

EmailInterface.aiDraftsChannels ● [EmailChannel!] list object common

List of mailbox IDs used for generating AI drafts.

EmailInterface.aiDraftsKnowledgeBases ● [KnowledgeBase!] list object common

List of knowledge base IDs used for generating AI drafts.

EmailInterface.aiQualityRating ● String scalar common

AI quality rating for the mailbox.

EmailInterface.autoBccAddress ● String scalar common

Auto BCC email address.

EmailInterface.color ● String! non-null scalar common

The color of the mailbox.

EmailInterface.email ● String scalar common

The email address associated with the mailbox.

EmailInterface.emailTemplates ● [EmailTemplate!]! non-null object common

Email template used for automated or manual email communication.

EmailInterface.forwardEmailAddress ● String! non-null scalar common

The forwarding email address associated with the mailbox.

EmailInterface.fromName ● String! non-null scalar common

The name that replies should be sent from.

EmailInterface.incomingEmailServer ● IncomingServerTypeUnion union common

The custom server used to send out emails.

EmailInterface.outgoingEmailServer ● OutgoingServerTypeUnion union common

The custom server used to send out emails.

EmailInterface.position ● Int! non-null scalar common

The position that the mailbox should appear at when listed.

EmailInterface.provider ● String! non-null scalar common

The provider.

EmailInterface.signature ● String scalar common

The default signature on outgoing messages from the mailbox.

EmailInterface.threadingType ● ThreadingType! non-null enum common

Whether to use the agent’s name in customer replies.

EmailInterface.useAgentName ● Boolean scalar common

Whether to use the agent’s name in customer replies.

Implemented by

DemoEmailChannel object ● EmailChannel object